Akrama Abdi
Circle Pines,MN
Summary
Dynamic and compassionate professional with a background in homecare and customer service, notably with the Somali Community Of Louisville. Excelled in providing emotional support and customer satisfaction, leveraging skills in patient care and problem-solving. Proven track record of enhancing client well-being and efficiently resolving inquiries, underpinned by continuous professional development. Experienced non-medical Care Provider offering [3] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
5
5
years of professional experience
Work History
Homecare Worker
Home
09.2021 - 12.2023
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted disabled clients to support independence and well-being.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
- Ran errands for patients, did shopping, and picked up other necessities.
- Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
- Established trusting relationships with clients and their families through regular communication and empathetic listening skills.
- Eased family concerns by offering emotional support and guidance on various aspects of home care management.
- Monitored progress and documented patient health status changes to keep care team updated.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
- Assisted patients in meeting nutritional needs through meal planning, grocery shopping assistance, special dietary accommodations, and feeding support when necessary.
Customer Service Officer
Somali Community Of Louisville
03.2019 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Associate of Science - Therapy And Rehabilitation
Jefferson Community And Technical College
Louisville, KY12.2024
Associate of Science - Nursing
University of Louisville
Louisville, KY05.2024
Skills
- Compassionate Caregiving
- Housekeeping tasks
- Patient Care
- Vital signs monitoring
- Emotional Support
- Meal Preparation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Homecare Worker
Home
09.2021 - 12.2023
Customer Service Officer
Somali Community Of Louisville
03.2019 - 12.2023
Associate of Science - Therapy And Rehabilitation
Jefferson Community And Technical College
Associate of Science - Nursing
University of Louisville