Kristopher Zajicek
San Marcos,TX
Summary
With a proven track record at Texas State University, I excel in deploying both On-Premises and Cloud applications, significantly reducing IT staff's manual workload through automation with Powershell. Expert in ITIL protocols and adept at managing cross-platform environments (Mac, Windows, Linux), I've effectively resolved technical issues for VIPs and enhanced user service delivery, showcasing strong problem-solving skills and technical proficiency.
Overview
3
3
years of professional experience
Work History
User Services Consultant II
Texas State University - Managed Services
07.2022 - Current
- Served as primary point of contact for non-technical VIPs and contracted departments seeking assistance with technical issues, providing effective resolutions efficiently.
- Implemented automated processes using tools like Powershell to streamline routine tasks, reducing manual workload for IT staff members.
- Planned and Executed and Managed deployments of new On-Premises and Cloud applications/servers in secure environments following ITIL recommended protocols
- Used Identity Management tools to oversee roles for over 200 employees, of high-level executives, and various faculty/staff
User Services Consultant
Texas State University - Client Solutions
08.2021 - 07.2022
- · Assisted users of varying levels of technical knowledge in person at walkup, over email or phone
- · Closed more than 400 level 2 support tickets
- · Managed training and work loads of a rotating group of student employees working under me
- · Configured workflows/process in our CRM/CSM system to better suit the needs of a IT walkup Service Desk and expand communication with end users
Education
Bachelor of Science - Computer Science
Texas State University
San Marcos, TX01-2028
Skills
- ITIL Foundations
- Fluidly switch between Mac, Windows, and Linux OS
- Enterprise Management of Windows and Mac Devices using Azure, ADUC, SCCM and JAMF
- Identity Management Basics (experience and LinkedIn Course)
- Experience managing CJI Systems and Data
- Experience administering Windows Server 2016 and higher
Timeline
User Services Consultant II
Texas State University - Managed Services
07.2022 - Current
User Services Consultant
Texas State University - Client Solutions
08.2021 - 07.2022
Bachelor of Science - Computer Science
Texas State University
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