AKRITI RAI
Summary
Leave the world a little better than you found us has been my unwavering principle guiding everything I do. With over eight years spent working across policy, technology, and healthcare, I thrive in environments where impact is visible, tangible, and the ultimate motivation. From leading a $60M Medicaid contract in Connecticut, to teaming up on with tech and product on rolling out user-centric apps, to running public relations solo, or crafting proposals to help deliver that big win, I love rolling up my sleeves for any and all challenges. I'm energized by fast-paced and high growth environments and enjoy nothing more than getting a random bout of creativity at 11 PM eating ramen. I love to work in teams that care about finding solutions that move the needle and make real difference. Above all, I'm passionate about tackling complex problems and driving meaningful improvements in healthcare and access for everyone.
Overview
8
8
years of professional experience
Work History
Solutions Management Manager
National Government Services, Inc (An Elevance Health Company)
09.2024 - Current
- Led strategic and tactical growth initiatives for the Business Process Solutions segment, driving continuous improvement, capability development, and integration of emerging technologies.
- Acted as a subject matter expert in analyzing government documentation to develop proposals, technical solutions, innovation strategies, and white papers, in collaboration with business development.
- Advised cross-functional teams on innovation, analytics, and customer-centric solutions, while aligning system capabilities with evolving market and client demands.
Program Director
Medical Transportation Management, Inc.
05.2021 - 09.2025
- Oversaw operations for Connecticut State Medicaid's NEMT program, including program oversight, contractual compliance, and strategic planning, serving a population of over 1 million Medicaid members.
- Managed all fiscal obligations for the site, including a $60 million P&L; optimizing revenue and expenses, implementing cost control procedures, and establishing tactics to improve performance metrics that improve profit margin.
- Developed and executed strategies to educate local healthcare facilities and other stakeholders about MTM; established strong local public relations and key relationships with special interest groups, legislators, and third-party providers to improve community partnerships. Regularly participated in legislative oversight meetings, client business reviews, and member advisory meetings.
Market Operations Manager
Medical Transportation Management, Inc.
09.2017 - 05.2021
- Implemented and managed all components of a $160 million statewide contract in partnership with the CT Department of Social Services to provide Non-Emergency Medical Transportation to over 850K Medicaid members.
- Partnered with C-level executives and Senior Management to drive data-driven business goals for continuous operational improvements resulting in a sustained on-time performance of over 93% over 2 years.
- Directly led and supervised 4 internal clinical and non-clinical teams with 20 direct reports engaged in quality control and cost reduction projects.
Education
Master's - Public Health, Epidemiology and Health Policy and Management
Boston University School of Public Health (BUSPH)
05.2017
Master's - Public Policy
St. Xavier's College
06.2015
Bachelor of Arts - Economics
St. Xavier's College
06.2012
Skills
- Strategic Planning
- Stakeholder Engagement
- Business & Financial Acumen
- Data-Driven Decision-Making
- Cross-Functional Leadership
- Process Improvement
- Healthcare Industry Expertise (Regulatory, Payor)
- Innovation Strategy
- Business Development
- Data Analysis
- Operations
- Project Management
Timeline
Solutions Management Manager
National Government Services, Inc (An Elevance Health Company)
09.2024 - Current
Program Director
Medical Transportation Management, Inc.
05.2021 - 09.2025
Market Operations Manager
Medical Transportation Management, Inc.
09.2017 - 05.2021
Master's - Public Policy
St. Xavier's College
Bachelor of Arts - Economics
St. Xavier's College
Master's - Public Health, Epidemiology and Health Policy and Management
Boston University School of Public Health (BUSPH)
Similar Profiles
Monica L. SykesMonica L. Sykes
Manager Internal Audit at National Government Solutions, Elevance Health/AnthemManager Internal Audit at National Government Solutions, Elevance Health/Anthem
Reese AllenReese Allen
Clinical Nurse Reviewer at National Government Services-ElevanceClinical Nurse Reviewer at National Government Services-Elevance
Chrissy MillerChrissy Miller
Provider Enrollment Representative Senior at National Government Services, IncProvider Enrollment Representative Senior at National Government Services, Inc
Marie LeeperMarie Leeper
Solutions Management Manager at ElevanceSolutions Management Manager at Elevance
Richard MorehouseRichard Morehouse
Senior Manager, Solutions Line – Epic EHR and Project Management at Leidos Health – Spring, Texas (Travel-Home Office)Senior Manager, Solutions Line – Epic EHR and Project Management at Leidos Health – Spring, Texas (Travel-Home Office)