Thomas Ambrosio
Salina,KS
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vaccine Legal Assistant
The Greenwood Law Firm
Houston, TX 77008
05.2023 - 07.2024
- Assist the firm in communicating daily with multiple medical facilities and healthcare providers in order to request medical records.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Created spreadsheets to track client progress and document billable hours.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
Security Guard
Asia Society Texas
Houston, TX
04.2021 - 06.2024
- Monitored employee activities, confirming compliance with security regulations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved response time to incidents by maintaining clear communication channels with team members.
Security Guard
Andy Frain Services
Wilmington, NC
11.2020 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Guard
Defender Services Inc
Wilmington, NC
09.2020 - 03.2021
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Sales Associate/ Loss Prevention
Academy Sports & Outdoors
Wilmington, NC
06.2019 - 11.2020
- Promoted safety initiatives to increase awareness and maintain risk-free environment.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate/ Cashier
Express Clothing Store
Wilmington, NC
01.2019 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engaged with customers and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Cashier
Foodarama
Houston, TX
10.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Processed refunds and exchanges in accordance with company policy.
Warehouse Associate
Salina Supply Co.
Salina, KS
08.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
Westbury High School
06.2018
Skills
- Communication
- Customer service
- Teamwork
- Time management
- Detail oriented
- Adaptability
- Fluent in English
- Fluent in Spanish
- Fast Learner
Awards
- CPR/ First Aid Certificate, To help others in the event of life-threatening accidents, strokes, and heart events., 2021
- Notary Public Certificate, Notary Public is a public servant with statewide jurisdiction who is authorized to take acknowledgments, protest instruments permitted by law to be protested, administer oaths, take depositions, and certify copies of documents., 2023
- Human Resources Consultant Certificate, Experience and understanding of HR policies, procedures, and legislation., 2024
Certification
Texas Notary Public
Non-Commissioned Security Officer
Human Resources Consultant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Salina Supply Co.
08.2024 - Current
Vaccine Legal Assistant
The Greenwood Law Firm
05.2023 - 07.2024
Security Guard
Asia Society Texas
04.2021 - 06.2024
Security Guard
Andy Frain Services
11.2020 - 03.2021
Security Guard
Defender Services Inc
09.2020 - 03.2021
Sales Associate/ Loss Prevention
Academy Sports & Outdoors
06.2019 - 11.2020
Sales Associate/ Cashier
Express Clothing Store
01.2019 - 06.2019
Cashier
Foodarama
10.2017 - 10.2018
High School Diploma -
Westbury High School