Front Desk Receptionist
Country Inn & Suites By Radisson
Salina, Kansas
01.2024 - Current
- Greeted guests using Country Inn & Suites service standards
- Checked in and checked out guests through property system
- Answered calls and routed inquiries to proper departments
- Coordinated with housekeeping on room readiness and guest needs
- Resolved guest concerns with calm, professional communication
- Maintained front desk records, logs, and daily shift handoff
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.