Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Akshara Kumari

Ashburn,VA

Summary

With a proven track record at PTC.Inc, I excel in isolating connectivity issues and enhancing network performance, leveraging skills in Python, TCP/IP, and a customer-centric approach. Achieved an 85% first-contact resolution rate, demonstrating exceptional problem-solving and communication abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Application Solutions Engineer

PTC.Inc
02.2022 - Current
  • Isolated intermittent connectivity issues by performing deep packet inspection and protocol decoding to pinpoint the root cause of the problem
  • Managed cloud-based firewalls, routing, and security groups to ensure compliance and security in cloud environments
  • Worked with cross-functional teams to resolve TCP/IP, DNS, and HTTP-related anomalies, improving service uptime and reliability
  • Analyzed network traffic flows to diagnose latency issues, packet loss, and connection resets, enhancing network performance
  • Assisted in troubleshooting DNS issues by verifying DNS settings and performing nslookup or dig queries to resolve domain name resolution problems

Application Solutions Engineer

Alshaya
07.2019 - 01.2020
  • Diagnosed and resolved network connectivity issues by identifying and fixing basic problems with cabling, switches, and routers
  • Troubleshot and resolved IP address conflicts by reconfiguring DHCP settings and manually assigning static IPs as needed
  • Resolved Wi-Fi connectivity problems by adjusting wireless settings, relocating access points, and ensuring proper encryption (WPA2) configuration and diagnosed and fixed firewall misconfigurations that were blocking legitimate traffic by adjusting firewall rules and allowing necessary ports

Senior Application Support Engineer

Mynd Integrated Solutions Private
07.2017 - 05.2019
  • Delivered efficient troubleshooting to an average of 10 customers per day, resolving a diverse range of issues and integration challenges across email and online chat channels
  • Maintained a first-contact resolution rate of 85%, ensuring optimal customer experience
  • Resolved 90% of Level 2 technical support tickets without the need to escalate to Level 3 technical support engineers

Software Test Engineer

IBM GBS
06.2016 - 11.2016
  • Implemented Agile and Scrum methodologies in 2 cross-functional teams through 2 sprint cycles per quarter resulting in the on-time delivery of 1 major software release
  • Developed comprehensive testing scenarios to assess the usability and user-friendliness of software applications

Process Engineer

Infosys BPM
02.2015 - 02.2016
  • Demonstrated a customer-centric approach, offering responsive and informative support to address 100% of client inquiries for products, services, and company information on time

Education

MS - Business Analytics and Information Systems(MIS)

University of South Florida
Tampa, FL
05.2025

Bachelor of Science - Computer Science(Software Engineering)

JP Institute of Engineering and Technology
08.2014

Skills

  • Python
  • SQL
  • Linux
  • DHCP
  • DNS
  • TCP/IP
  • UDP
  • Internet Protocols (HTTPS/TLS/SSL)
  • NAT
  • Firewalls
  • Wireshark
  • Salesforce CRM
  • Panda
  • R
  • MS Excel (Spreadsheet)

Websites

Certification

  • AWS Certified Cloud Practitioner
  • AWS Certified SysOps Administrator Associate
  • AWS Certified Solutions Architect – Associate

Timeline

Application Solutions Engineer

PTC.Inc
02.2022 - Current

Application Solutions Engineer

Alshaya
07.2019 - 01.2020

Senior Application Support Engineer

Mynd Integrated Solutions Private
07.2017 - 05.2019

Software Test Engineer

IBM GBS
06.2016 - 11.2016

Process Engineer

Infosys BPM
02.2015 - 02.2016

Bachelor of Science - Computer Science(Software Engineering)

JP Institute of Engineering and Technology

MS - Business Analytics and Information Systems(MIS)

University of South Florida

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Akshara Kumari