Akshara Thummalapally
Summary
Business Analyst with expertise in data analysis, dashboard creation, and translating complex datasets into actionable business insights. Proven track record in designing reporting frameworks and automating processes to enhance decision-making for leadership teams. Proficient in Salesforce CRM, SQL, Tableau, and advanced Excel, effectively aligning technical solutions with business objectives. Experienced in dynamic environments that prioritize collaboration and continuous learning.
Overview
2
2
years of professional experience
Work History
Business Analyst – Salesforce CRM & Data Analytics
American Express
New York
01.2024 - 04.2025
- Designed and maintained interactive dashboards in Salesforce, Tableau, and Excel to track KPIs, facilitating data-driven decisions for leadership.
- Translated complex business problems into data-driven solutions by gathering requirements and defining metrics for actionable reporting frameworks.
- Collaborated with Product Managers and Operations teams to identify reporting gaps, propose new KPIs, and implement scalable solutions that enhanced forecasting accuracy.
- Developed automated workflows using Salesforce Flows and Excel VBA macros, reducing manual effort by 30 to 40 per cent and improving data accuracy.
- Conducted deep-dive analyses of customer behaviour and supply-demand mismatches, converting insights into narratives that influenced strategic decisions.
- Created self-service reporting decks and training materials empowering stakeholders to analyze trends independently, resulting in faster decision-making.
- Facilitated stakeholder workshops to define user stories and align reporting requirements with business goals while supporting backlog grooming.
- Executed data validation and governance activities by identifying quality issues and implementing controls that enhanced reporting accuracy.
Business Analyst – CRM & Process Optimization
American Express
09.2023 - 01.2024
- Designed and maintained over 15 dashboards in Salesforce, Tableau, and Excel to track supply chain KPIs and customer demand.
- Automated reporting processes using Excel VBA macros and Salesforce Flows, reducing time by 30% and increasing accuracy by 25%.
- Collaborated with cross-functional teams to redefine KPIs, enhancing inventory planning efficiency by 15%.
- Conducted deep-dive analyses of customer demand patterns, identifying bottlenecks that reduced SLA violations by 40%.
- Translated business challenges into structured reporting solutions, decreasing ad-hoc data requests by 35%.
- Facilitated stakeholder training sessions for over 100 users, promoting adoption of self-service dashboards.
- Resolved reporting inconsistencies with data and BI teams, boosting dashboard accuracy by 20%.
- Created standardized reporting decks for monthly business reviews, aiding leaders in performance trend analysis.
Education
Master of Science - Information Technology
Campbellsville University
Campbellsville, KY08-2027
MBA - Business Administration
University of Nebraska At Omaha
Omaha, NE08-2022
BBA - Business Administration
ICFAI Business School
India06-2020
Skills
- Data analysis
- Salesforce CRM
- Financial modelling
- Business storytelling (SQL, Tableau, Salesforce reports, advanced Excel, and VBA)
- Dashboard design and KPI tracking (customer demand, supply chain, performance metrics)
- Requirement gathering (workshops, user stories, wireframes, agile)
- Automation and efficiency (Salesforce flows, VBA macros, ETL concepts)
- Stakeholder collaboration and communication
- UAT planning and execution, backlog grooming, and continuous improvement
- Tableau reporting
- Business process optimisation
- Statistical analysis
- Attention to detail
- Forecasting and planning
- Team collaboration
- Verbal and written communication
- Reporting and documentation
Timeline
Business Analyst – Salesforce CRM & Data Analytics
American Express
01.2024 - 04.2025
Business Analyst – CRM & Process Optimization
American Express
09.2023 - 01.2024
Master of Science - Information Technology
Campbellsville University
MBA - Business Administration
University of Nebraska At Omaha
BBA - Business Administration
ICFAI Business School
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