Akshat Puri
FREDERICK,MARYLAND
Summary
Results-driven professional with a passion for pushing boundaries and achieving excellence. Seeking an opportunity to develop skills in an organization that values continuous learning and growth. Proven track record of delivering impactful results. Eager to contribute to the aspirations of the organization and collaborate with a team to achieve common goals. Combines effective communication skills with a strong work ethic. Committed to making a significant impact and driving success in any role undertaken.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant
Tata Consultancy Services Limited
12.2022 - Current
- PG Education [MCA], I am working in an ITIL complied environment responsible to deliver and monitor end to end IT infrastructure services
- It includes: Change Management, Incident Management, Problem Management, Knowledge Management, Availability Management, CMDB Service Reporting
Lead
Tata Consultancy Services Limited, TCS
08.2011 - Current
- Global Command Center for W.W Grainger and responsible for all major IT infrastructure deliverables and services
- It includes:
- Design and executes plans to change behavior using a methodology
- Align changes to key business objectives and values
- Working on Major incidents which have business impact to client and ensuring adequate communication to users during the duration of the incident
- Assesses stakeholder willingness, readiness & ability to adopt the change
- Experienced in using change management tools and language
- Planning for Monthly releases, working on its execution and prepare Weekend sheet of all other activities
- Analyzing the huge raw data consisting of all the parameters worked on and presenting in forms of graphical representations and month to month trend for comparative use
- Performance monitoring through percentage of Service Level Agreement (SLA) achieved
- Tracking and analyzing the performance of 9 tracks in the projects and the resources in each track in form of Stack Ranking
- Cross functional interaction and co-ordination to get the desired output
- Asset management – Hardware refresh & disposal, inventory management, lease management Infrastructure monitoring & alerts, application monitoring, backup & recovery, batch automation provisioning & support
- Incident Handling - Ensuring prompt response to customers/ end-users for all service related issues
- Coordinating with customers and resolver groups in order to deliver service support within defined SLA
- Providing MIS reports to customers & management
- Personnel Management - Managing and motivating a team for effective support
- Operational Excellence - Ensuring smooth transition between shifts working in different locations and time to provide a seamless support to customers
- Runbook Documentation, Database Creation, System Analysis, Design & Integration.
Team Leader
OSC Services Private Limited
11.2010 - 07.2011
Senior Analyst
HCL Technologies Ltd
03.2008 - 11.2010
- Received Performer of the Quarter award from client W W Grainger.
Education
MCA -
Institute of Management Technology
Ghaziabad06.2006
Skills
- Change Management
- Project Management
- Incident Management
- Problem Management
- Release Management
- Knowledge Management
- ServiceNow
- Autosys
- Netcool
- Splunk
- Remedy 70
- NNM
- Zenoss
- HPOV
- HP SIM
- MOM
- SCOM
- Big Brother
Education - Highest Degree
PG Education [MCA]
Personal Information
- Date of Birth: 01/08/83
- Nationality: INDIAN
- Marital Status: MARRIED
Tools Known
- ServiceNow
- Autosys
- Netcool
- Splunk
- Remedy 7.0
- NNM
- Zenoss
- HPOV
- HP SIM
- MOM
- SCOM
- Big Brother
- Solarwinds
- Scrutinizer
- CA eHealth
- CA Spectrum
- CA Service Desk
- Active Directory
- CA CMDB
Accomplishments
Awarded Performer of the Quarter
Certification
PMP
ITIL
Timeline
Consultant
Tata Consultancy Services Limited
12.2022 - Current
Lead
Tata Consultancy Services Limited, TCS
08.2011 - Current
Team Leader
OSC Services Private Limited
11.2010 - 07.2011
Senior Analyst
HCL Technologies Ltd
03.2008 - 11.2010
PMP
ITIL
MCA -
Institute of Management Technology
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