AKSHATA SHRIVASTAVA
Seattle,WA
Summary
Key stakeholder in one of the highly anticipated customer-facing feature builds using LLM (Large Language Model) for Alexa through Artificial Intelligence (AI). Also working as a QA lead for selective Identity and Personality domain-related launches, in an effort to make Alexa more personal and adaptive to the customer needs. Have worked on developing automation frameworks and web/backend applications for Clients like Target and JP Morgan Chase.
Overview
14
14
years of professional experience
Work History
Technical Program Manager and Quality Lead
Amazon
Bellevue, WA
06.2022 - Current
- Working as a quality lead for a customer-impacting project for Alexa using LLM (Large Language Model). This LLM will act as a real-human AI assistant capable of talking, thinking, and reacting like a human. My specific role is working as a quality lead and technical program manager for creating conversational interactions between Alexa and customers.
- Apart from quality, also managing the program, including interactions with partners, reviewing requirements, on how the AI model can be built and leveraged to make customer onboarding better and seamless.
- Creating automation for AI LLM model for more than five different features to ensure minimal customer friction and delivering a high-quality product.
- Also, I am a key participant in various Amazon-wide LLM prompt generation and collection activities, including, but not limited to, coding, mathematics, physics, chemistry, and logical analytics. Have participated in about 20+ studies and have also been awarded for valuable contributions.
- Apart from AI, I have also worked as a quality lead for various features for Alexa core Personality, including but not limited to launching 9 Alexa voice fonts, redesigning the Alexa mobile voice page, and Alexa third-party themes, which generated millions of revenue.
- Responsible for creating various automation deliverables for Classic Alexa features single-handedly, for example, family enrollment on Alexa devices, Alexa themes (9+), and Personality core cases.
Software Developer for Target
Cognizant Technology Solutions, CTS
Pune, Maharashtra, India
06.2013 - 02.2014
- Worked on system upgrade of Target's Distribution data maintenance websites.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications for Target's confidential data, including customers' history.
- Designed database structures to store data securely and efficiently.
- Participated in sprints planning sessions with Agile methodology.
Software Developer for JP Morgan
Cognizant Technology Solutions, CTS
Pune, Maharashtra, India
11.2010 - 05.2013
- Created a Client Analytics application for the client to maintain bid and bond details on a daily basis for their transactional requirements.
- Responsible for requirement analysis, coding, test data preparation, test execution, and project management.
- Wrote unit tests to verify the accuracy of each feature before deployment.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Was awarded with Applause Awards twice for excellence in deliverables (Q3 2011) and (Q4 2012).
Education
Bachelor of Science - Electronics And Telecommunications
SSGMCE, Shegaon
India05-2010
Skills
- Project Leadership
- Project Management
- Cross-functional team leadership
- Program implementation
- Software testing
- Test Automation
- Requirements Analysis
- Test script development
- Agile Methodologies
Affiliations
- Volunteering in various local school's educational and social events.
- Have been a key contributor in regional language teaching organizations to promote inclusiveness and diversities.
Timeline
Technical Program Manager and Quality Lead
Amazon
06.2022 - Current
Software Developer for Target
Cognizant Technology Solutions, CTS
06.2013 - 02.2014
Software Developer for JP Morgan
Cognizant Technology Solutions, CTS
11.2010 - 05.2013
Bachelor of Science - Electronics And Telecommunications
SSGMCE, Shegaon