Akshay Annappayya Ganiga
Evanston,IL
Summary
A highly self-motivated Solution Architect with over 4 years of experience with global market leader, Dell Technologies, in managing Pre-sales and Post-sales activities for multiple Fortune companies. Proven strong performance in identifying and developing new opportunities, technical solution architecture, proposal creation, and working with managed services teams to onboard clients and increase revenue and customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate SE Analyst
Dell Technologies
11.2019 - 08.2020
- Ran Performance analysis as a service on 50+ arrays to provide mission-critical customer support and worked on the possibility of opening up sale opportunities.
- Secured Modern Factory-Supported tech refresh opportunities for 100+ assets across Enterprise accounts. Achieved 100% CSAT and 100% SLA.
- Actively participated in the sales flow from Discovery to Defend.
Customer Experience Engineer
Dell Technologies
08.2020 - 12.2021
- Expertise in Account Management: Liaised between customers and cross-functional internal teams to ensure timely delivery of solutions, and worked with Financial services teams to design consumption models.
- Consumption Models: Analyzed requirements and built solutions that were viable with Financial services and customers, and rolled out consumption-based Utility models.
- Solution Design: Understood stakeholder requirements and analyzed and sized solutions manually using management tools, proposed the best fit solutions, and facilitated their successful implementation.
Solution Architect
Dell Technologies
12.2021 - 08.2023
- Proven Track Record: Delivered innovative solutions to major clients such as UPS and General Electric, as well as EXL, Cobham (CAES), Schneider Electric, Mapfre, and FHLB, contributing to $50+ million in business growth.
- Sales Excellence: Generated $2+ million through license/software sales and $20+ million through hardware sales, with expertise in pre-sales and channel partner selling.
- End-to-End Expertise: Proficient in requirement analysis, solution design, customer profiling, and account management, ensuring seamless project execution.
- Business Growth: Conducted TCO, ROI, and performance analyses, providing data-driven insights to drive business development.
- Technical Proficiency: Strong hands-on experience in IaaS, PaaS, and SaaS technologies, bridging technical concepts with business objectives.
- Customer Focus: Developed and maintained strong post-sales relationships, utilizing executive data visualization, forecasting, and automation.
- Customer Engagement: Designed and scheduled onboarding calls for verticals/accounts, actively driving customer engagement programs, and collaborating on predictive account plans with Account Executives.
Education
Master of Science - Information Technology
Northwestern University
Evanston, IL2024
Bachelor of Engineering - ECE
Visvesvaraya Technological University (VTU)
07.2019
Skills
- Technical Skills: Requirement Analysis, Solution Design & Architecture, Customer Profiling
- Business Skills: Account Management, Business Development, TCO, ROI and Performance Analysis
- Customer Service Skills: Customer Engagement, Training & Demos, Post-Sales Activities
Certification
VMware Certified Professional - Data Center Virtualization 2023
AZ-305: Designing Microsoft Azure Infrastructure Solutions
Dell EMC Specialist – Technology Architect Midrange Storage Solutions
Dell EMC Specialist – Cloud Architect, Cloud Infrastructure Version 3.0
Dell EMC Associate– Information storage and Management 4.0
Dell PowerFlex Design 2023
Dell Midrange Storage Solution Design 2023
Specilaist - Platform Engineer PowerSTore
Timeline
Solution Architect
Dell Technologies
12.2021 - 08.2023
Customer Experience Engineer
Dell Technologies
08.2020 - 12.2021
Associate SE Analyst
Dell Technologies
11.2019 - 08.2020
Master of Science - Information Technology
Northwestern University
Bachelor of Engineering - ECE
Visvesvaraya Technological University (VTU)