Akshay Kumar
Fargo,ND
Summary
Dynamic professional with experience in the field of business and management consulting. Proven track record of successfully delivering projects for clients. Skilled in developing innovative strategies and solutions to a wide range of business challenges. Extensive knowledge of the industry with a focus on client satisfaction, stakeholder relationships and driving process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Consultant
CapGemini Technology
02.2022 - 07.2023
- Identified and resolved complex operational issues in timely manner
- Proactively identified and resolved incidents to minimize downtime and ensure optimal service delivery
- Collaborated with cross-functional teams to investigate, diagnose, and resolve complex technical issues
- Acted as primary point of contact for clients, establishing and maintaining strong relationships
- Conducted regular client meetings to understand their evolving needs and expectations
- Introduced and implemented process improvements to enhance efficiency of Incident Management process
- Utilized data analysis to identify trends and recommend proactive measures to prevent recurring incidents
- Successfully identified bottlenecks in Incident Management process and introduced streamlined workflows, resulting in increased operational efficiency.
Technology Analyst
Infosys Technology
06.2013 - 02.2022
- Gathered and synthesized relevant information on business processes to increase business intelligence capability
- Monitored system performance metrics to ensure optimal operation
- Designed databases and wrote queries for data retrieval from large datasets
- Provided support for multiple computer systems, including hardware and software installation, troubleshooting and maintenance
- Participated in project teams to verify successful implementation of new systems or upgrades to existing systems
- Identified areas of improvement in existing systems and developed solutions to address them
- Created technical reports and analyzed data to identify trends in customer usage
- Developed, tested and implemented software applications to improve system performance
- Developed user interface designs based on customer feedback and usability studies
- Resolved operational issues through root cause analysis techniques
- Analyzed business requirements and designed technical solutions that meet those needs
- Built new scripts or customized existing scripts for executing testing and validation.
Education
MS in Computer Science - Computer Science
North Dakota State University (NDSU)
Fargo, ND05.2025
B.E In Computer Science -
East West Institute of Technology
Bangalore, India07.2012
Skills
- C# ,Net, JavaScript, VBA, Apex, Python
- Database: SQL Server 2008/2012,PostgresSQL
- Operating System: Windows 2008, 2010, 2011
- Tools: Microsoft Office, SharePoint, Jira, ServiceNow, GitLab, Dynatrace, Redmine, Kali Linux, GitHub, Docker
- IDE : Visual Studio, Eclipse, IntelliJ Idea
Certification
- ITIL 4 Foundation Certificate
- The Foundations of Cybersecurity
- Certificate of Participation in National Cyber League (NCL) Fall 2023 Individual Game
- Certificate of Participation in National Cyber League (NCL) Fall 2023 Team Game
- Foundations of Project Management
Timeline
Senior Consultant
CapGemini Technology
02.2022 - 07.2023
Technology Analyst
Infosys Technology
06.2013 - 02.2022
MS in Computer Science - Computer Science
North Dakota State University (NDSU)
B.E In Computer Science -
East West Institute of Technology
- ITIL 4 Foundation Certificate
- The Foundations of Cybersecurity
- Certificate of Participation in National Cyber League (NCL) Fall 2023 Individual Game
- Certificate of Participation in National Cyber League (NCL) Fall 2023 Team Game
- Foundations of Project Management
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