Akshay Patwardhan
Farmington Hills
Summary
Dynamic operations leader with extensive experience at 3Gen Consulting Services, driving process excellence and client satisfaction. Proven track record in healthcare revenue cycle management and strategic execution, achieving 100% TAT on deliverables. Adept at fostering team development and optimizing business processes to enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Vice President – Operations and Client Services
3Gen Consulting Services Pvt Ltd
09.2017 - Current
- Led a team of over 600 employees in achieving strategic objectives across multiple management tiers.
- Handled annual revenue of $10 million, optimizing financial performance.
- Directed client transition processes by aligning business requirements with implementation strategies.
- Maintained regular client communication, addressing status updates and escalations proactively.
- Ensured full accountability for deliverables, consistently achieving 100% turnaround time.
- Developed and maintained accurate invoicing for timely client approvals.
- Championed team development initiatives, fostering collaboration and leadership skills.
- Implemented automation through AI and NLP to enhance operational efficiency.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Reviewed reports from functional areas to assess progress towards organizational goals.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Identified problems and implemented solutions to better streamline operations.
- Created program to promote new managers from within, leading to cohesive leadership structure.
Sr. Manager
Aloha Technology Pvt. Ltd
11.2015 - 08.2017
- Oversee all aspects of accounts receivable process for assigned clients/specialty, including Charge Entry, Claim submissions, Rejections, Cash Posting, Denials, A/R Follow up and Patient Billing process.
- Provide support in efficient transition and new system implementation.
- Manage offshore & onshore resources and workflow to reach maximum efficiency and productivity levels, as well as provide solutions on how to improve in this area.
- Improved client collections by developing and implementing system for intensive and comprehensive follow-up for non-responsive insurance companies.
- Implemented a contingency plan for the critical functions of the Accounts Receivable team by ensuring everyone was successfully cross trained.
- Draft new policies, correcting previous errors, and monitoring ongoing compliance with policies.
- Ensure quality Accounts Receivable results by achieving or exceeding customary key performance indicators, such as A/R days, A/R > 120, Credit balances, etc. for assigned Clients.
- Recruit, orient & train the department personnel.
- Develop, evaluates, implements and revise department policies and procedures.
- Proven ability to successfully build working relationships with clients.
Team Leader
Syena Healthcare Services Pvt. Ltd (Optimos India Pvt. Ltd.)
11.2009 - 10.2015
- Managing a team of twelve people. Preparing monthly invoice for the client.
- Coordinating with client supervisor and various HODs of a Hospital comprising of more than 500 providers.
- Dealing with Medical claim rejections, personally handling escalations and High amount accounts.
- Negotiate with patient and patient’s attorney to get maximum payment within stipulated time.
- Follow up with insurance companies and working on crucial and time sensitive cases.
- Regular follow up with patients for payments and account update.
- Tracking of accounts to receive timely payment.
- Submission of medical claims and verifying patient eligibility.
- Implementation of Business Office processes & procedures.
- Audit of the accounts on daily basis worked by the team.
- Assisted team members on process knowledge, updated process manual on regular basis, conducted weekly/monthly huddle for process & system updates.
- Providing solutions to the patients and clients for queries related to bill, payment and claim denials.
- Generating reports for all verticals on monthly, quarterly, annually basis or as per requirement.
- Coordinating with HR, IT or Admin for issues and concerns.
- Recruitment
- Project – New System Implementation – Replaced outdated multi-system infrastructure with a centralized application.
Executive
Byond Global
Gurgaon
11.2008 - 10.2009
- Outbound calling to Australia.
- Recovering debts for credit cards and loans.
- Maintaining the monthly payment sheet for the team.
- Following up with debtors who are out of Australia for high dollar debts.
- To coordinate with clients for the daily updates and requirement.
Education
Diploma - Mechanical Engineering
Pune University
06.2025
Skills
- Global operations management
- Leadership development
- Healthcare revenue cycle
- Due diligence acquisition
- Change management
- KPI and SLA monitoring
- Strategic execution
- Business process optimization
- Client onboarding and oversight
- Financial management
- Operations management
- Project management
- Revenue cycle management
Awards and Recognitions
- CEO award for outstanding performance during the acquisition and transition at 3Gen.
- Superstar of the year at Syena Healthcare Services
Awards
- CEO award for outstanding performance during the acquisition and transition.
- Appreciated by Operations manager for continuous follow up and collecting highest payment in the company’s history.
- Appreciated by client supervisor for 100% Collection with best negotiation skills.
Hobbies and Interests
- Traveling
- Driving
- Playing Snooker
Disclaimer
I, hereby declare that all the information given above is correct and true to the best of my knowledge and belief.
Mobile
+91 9881255689, +1443-370-8825
Personal Information
- Profile: Experienced professional with 17 years of exposure to Billing, AR Collection, Negotiations and Team Management. Proven contributions in the areas of Collections, Escalations management, Transitions, Supervision, Customer Service etc. Presently working with Lighthouse Healthcare Advisors, A 3Gen Consulting Company as Vice President – Operations and Client Services.
- Passport Number: P1845524
- Date of Birth: 12/08/89
- Nationality: Indian
- Marital Status: Married
Timeline
Vice President – Operations and Client Services
3Gen Consulting Services Pvt Ltd
09.2017 - Current
Sr. Manager
Aloha Technology Pvt. Ltd
11.2015 - 08.2017
Team Leader
Syena Healthcare Services Pvt. Ltd (Optimos India Pvt. Ltd.)
11.2009 - 10.2015
Executive
Byond Global
11.2008 - 10.2009
Diploma - Mechanical Engineering
Pune University
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