Akshay Sukumaran
Phoenix,AZ
Summary
Experienced manager and professional skilled in streamlining processes and leading high-performing teams. Recognized for strong analytical abilities and commitment to delivering results. Collaborative leadership style and ability to adapt to evolving demands benefit teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Graduate Student Co-Ordinator
Arizona State University
08.2024 - Current
- Led logistical coordination and planning across campus programs, increasing scheduling efficiency by over 20 percent through Excel and Tableau-based workflow tracking.
- Assisted in the planning and execution of orientation programs for new students, ensuring a smooth transition into college life.
- Developed dashboards to manage supply requests, optimize resource allocation, and enhance procurement decision-making across student service teams.
- Applied Six Sigma principles to optimize operational workflows and reduce non-value-adding steps. Improved service delivery timelines and raised on-time project completion rates by 25 percent.
- Coordinated logistics for special events such as guest speakers, panels, and workshops to enrich the campus community.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Operations Specialist
Amazon
04.2020 - 11.2023
- Analyzed fulfillment operations data and KPIs such as order accuracy, lead time, and quality performance, leading to a 37.5 percent improvement in outbound process efficiency.
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Built advanced Excel and Tableau dashboards to monitor team productivity, enabling faster resolution of process bottlenecks and improved shift planning and enhance productivity monitoring across the supply chain.
- Used SQL and internal reporting tools to track real-time inventory, shipment status, and throughput, aligning operational efforts with corporate KPIs.
- Partnered with procurement, warehouse, and last-mile logistics teams to improve workflow synchronization, resulting in sustainable high performance for over a year.
Sales | Data Analyst | Subject Matter Expert
Foundever Pvt. Ltd
04.2017 - 04.2020
- Created real-time dashboards in Power BI to track procurement, agent efficiency, and vendor turnaround, driving 35 percent improvement in operational KPIs.
- Applied Lean Six Sigma tools to optimize inventory management and delivery workflows, significantly reducing cycle times and increasing system throughput.
- Facilitated onboarding and training sessions based on performance data insights, decreasing new hire ramp-up time by 40 percent and strengthening team productivity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Master In Global Management - Supply Chain Management
Arizona State University
12.2025
Bachelor of Science - Computer Science
William Carey University
04.2015
Skills
- Zendesk support expertise
- Experience with NetSuite
- Experienced with ShipStation software
- Shopify
- Excel (Advanced)
- Tableau
- Power BI
- SQL
- Asana
- Trello
- Microsoft Project
- SOP Creation
- Return/Warranty Management
- Strategic thinking
- Organizational growth
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Collaborated with team of 6 in the development of Operations efficiency
- Documented and resolved quality issues which led to increase in quality by 14%.
Certification
- Excel
- Tableau (Business Intelligence)
- Salesforce
- Lead Squared (CRM)
- Tableau Desktop Specialist
- SQL
- Microsoft Office
- Statistics
- Cert Prep: Scrum Master, Practitioner (PMI-ACP)
- Cert Prep: PMI Agile Certified
- Power BI
- Asana/Trello: Task and Workflow Management
- Six Sigma Methodology
Technical Skills
Zendesk, NetSuite, ShipStation, Shopify, Excel (Advanced), Tableau, Power BI, SQL, Asana, Trello, Microsoft Project, SOP Creation, Return/Warranty Management, FedEx & White Glove Delivery Oversight
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Graduate Student Co-Ordinator
Arizona State University
08.2024 - Current
Operations Specialist
Amazon
04.2020 - 11.2023
Sales | Data Analyst | Subject Matter Expert
Foundever Pvt. Ltd
04.2017 - 04.2020
Bachelor of Science - Computer Science
William Carey University
Master In Global Management - Supply Chain Management
Arizona State University
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