Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akshay Patel

Pigeon Forge ,TN

Summary

Results-driven Guest Service Representative experienced in high-paced hotel environments. Demonstrated success as a Sales Representative, generating over $350,000 in sales within the first year and consistently ranking among the top 3 performers. Committed to delivering exceptional service, adept at multitasking, and supporting team members to meet performance objectives.

Overview

5
5
years of professional experience

Work History

Sales Support Associate

Holiday Inn Club Vacations Smoky Mountain Resort
Gatlinburg , Tn
04.2024 - 07.2024
  • Full job description

The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B, and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.

ESSENTIAL DUTIES AND TASKS:

Performs all elements of the check-in and departure process for the designated sales and marketing department.

  • Achieves personal and departmental written objectives by the Manager of Sales, & Marketing Services.
  • Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments.
  • Prepare and distribute all departmental reporting upon management's approval.
  • Executes the gifting process for the designated sales and marketing areas.
  • Generated weekly reports detailing sales performance metrics for management review.

Sales Rep

West Gate Resorts
Gatlinburg, TN
11.2022 - 02.2024

Promoting the membership of a travel club to guests following a concise and informative property tour.

Guest Service Agent

Hilton Garden Inn Hotel
Pigeon Forge, TN
05.2021 - 08.2022

Efficiently and professionally addressed incoming guests, phone calls, and email inquiries. Facilitated check-ins, handled account inquiries, and assisted with additional services. Responded to guest questions, offering information about hotel services and amenities. Investigated and resolved guest challenges promptly. Recorded reservations via phone and email, inputting guest details into the computer system and verifying information. Collected room deposits, fees, and payments. Coordinated with housekeeping and maintenance for guest room issues. Collaborated with the team to manage guest requirements throughout their stay, overseeing fast-paced front desk operations at a bustling facility.

Guest Service Agent

Conner Hill Motor Lodge
Pigeon Forge, TN
12.2020 - 05.2021
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Guest Service Agent

Guest Inn
Pigeon Forge, TN
05.2020 - 11.2020
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Ride Attendant

Coaster At Goats On The Roof
Pigeon Forge, TN
04.2019 - 11.2019
  • Built and established positive relationships with patrons, team members and supervisors.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
  • Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.

Education

Associate of applied science: Hotel management -

Walters state community college
Sevierville
05.2021

Skills

  • Computer Skills
  • Guest Services
  • Sales
  • Front Desk
  • Microsoft Office
  • Reservation Management System
  • Cash Handling
  • Verbal and Written Communication
  • Payment Processing
  • Amenities Information
  • Cash Register Operations
  • Hospitality Service
  • Complaint resolution
  • Register Opening and Closing
  • Informed Product Selections

Timeline

Sales Support Associate

Holiday Inn Club Vacations Smoky Mountain Resort
04.2024 - 07.2024

Sales Rep

West Gate Resorts
11.2022 - 02.2024

Guest Service Agent

Hilton Garden Inn Hotel
05.2021 - 08.2022

Guest Service Agent

Conner Hill Motor Lodge
12.2020 - 05.2021

Guest Service Agent

Guest Inn
05.2020 - 11.2020

Ride Attendant

Coaster At Goats On The Roof
04.2019 - 11.2019

Associate of applied science: Hotel management -

Walters state community college
Akshay Patel