Akshay Rathod

Conducted compliance assessments and investigations, ensuring adherence to regulatory requirements

• Efficiently analyzed and reviewed alerted customers transactional activity through queries and manual transaction tracking, resulting in meeting 100% of the deadlines targeted.
  
• Streamlined employee onboarding experience by refining compliance procedures and processes, increasing productivity by half for new employees.
  Delivered impactful insights by identifying any problems and communing solutions in a collaborative setting, reducing time spent researching and analyzing alerted customer.
  
• Maintained company brand by consulting with customers on any questions that were requested, resulting maintaining great customer satisfaction.

Conducted investigations related to potential money laundering, terrorist financing, and other suspicious activities to ensure compliance with regulatory requirements.

• Utilized advanced investigative techniques and analytical tools to identify and analyze suspicious transactions and patterns.
  
• Collaborated with law enforcement agencies and regulatory bodies to provide information and support for investigations and regulatory examinations.
  
• Initiated discussions with branch staff to understand their concerns and clarify any discrepancies in filed documentation promptly, fostering a collaborative environment where branch staff felt supported and informed, leading to improved accuracy and efficiency in documentation processes.

Engaged with a diverse range of client accounts, focusing on understanding and addressing their financial needs and challenges.

• Conducted detailed financial assessments with clients to understand their financial situation and identify areas for improvement; resulting in a 25% increase in client satisfaction scores by effectively addressing and solving client issues.
  
• Analyzed client accounts to offer personalized banking solutions, addressing their individual financial goals and concerns; expanding client base by 10% through referrals resulting from successful problem resolution and exceptional service.
  
• Achieved high levels of client retention by consistently delivering innovative problem-solving strategies and personalized financial solutions.