Aktar Idle
st paul
Summary
Front desk receptionist with over five years of experience in customer service and communication. Proficient in appointment scheduling, transaction processing, and maintaining organized reception areas. Demonstrated ability to enhance customer satisfaction and facilitate effective communication between customers and technicians. Reliable and adaptable, with a strong focus on improving operational efficiency and customer experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
waamo auto body repair
st paul
01.2020 - Current
- Greeted customers warmly and provided assistance with inquiries.
- Managed phone calls, directing them to appropriate staff members.
- Scheduled appointments for vehicle repairs and maintenance services.
- Maintained a clean and organized reception area for visitors.
- Processed customer payments and handled transactions efficiently.
- Coordinated communication between customers and repair technicians.
- Assisted in maintaining customer records and service history files.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Driver
aliance courier
st paul
06.2016 - 12.2019
- Delivered packages promptly to various locations across the service area.
- Maintained accurate records of deliveries and vehicle inspections.
- Communicated effectively with dispatch regarding route changes and delays.
- Ensured compliance with safety regulations during all driving activities.
- Coordinated with customers to confirm delivery times and address concerns.
- Operated company vehicles in a safe and responsible manner daily.
- Monitored vehicle performance and reported maintenance needs to management.
warehouse
3m
South Saint Paul
03.2006 - 03.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Washburn High School
Minneapolis, MN06-2006
Skills
- Customer service
- Appointment scheduling
- Transaction processing
- Communication coordination
- Customer record management
- Customer relationship management
Languages
English
Full Professional
somali
Professional
Certification
fork lift
Timeline
Front Desk Receptionist
waamo auto body repair
01.2020 - Current
Driver
aliance courier
06.2016 - 12.2019
warehouse
3m
03.2006 - 03.2015
High School Diploma -
Washburn High School