Millicent Agyemang
Vernon,Connecticut
Summary
Talented healthcare professional trained in patient care and nursing team support. Stays on top of care demands with diligent attention to patient needs. Excellent patient relations and time management skills. Certified [Job Title] offering expertise in vitals monitoring, mobility support and records management. Maintains patient comfort and improves quality of life with compassionate care and companionship. Proficient in EHR systems and proper charting procedures. Compassionate [Job Title] with background supporting direct patient care. Friendly and upbeat professional proficient in medical terminology and EMR system updates. Proactively assesses and adapts to changing priorities and demanding workloads.
Overview
10
10
years of professional experience
Work History
Phlebotomy Volunteer
Eastern Connecticut Health Network
11.2024 - Current
CNA
Buckingham Heights
05.2015 - Current
- Handled non-medical patient care activities and provided laundry and meal assistance
- Helped patients to complete routine exercises to build mobility
- Built friendly rapport with patients and delivered personalized care
- Promoted independence while assisting with personal hygiene needs
- Worked alongside registered nursing staff and followed care plans
- Prepared patients for treatments, visits and social activities
- Offered support, companionship and stimulation with conversation and recreation
- Changed bed linen regularly to help prevent skin irritation
- Used initiative to respond quickly in emergency situations
- Collaborated with physicians and registered nurses to perform procedures
- Performed light housekeeping tasks and ran errands
- Demonstrated strong teamwork skills by collaborating effectively with colleagues across disciplines
- Collaborated with nursing team members to develop individualized care plans for patients
- Documented patient care by recording observations, interventions, and outcomes in medical records
- Provided emotional support to patients and families during difficult times
- Documented care actions, vitals and orders in company software
- Managed time efficiently during shifts to prioritize tasks based on urgency level
- Communicated effectively with diverse populations of patients, families, and healthcare professionals
- Reported any changes in patient condition or behavior to supervising nurse promptly
- Operated medical equipment like Hoyer lifts safely under appropriate supervision or guidance
- Prepared meals according to dietary requirements of each patient, considering allergies or preferences
- Helped transfer patients from beds to wheelchairs or walkers, ensuring their safety and comfort
- Conducted routine checks on bedridden patients to prevent bedsores or other complications
- Specialized in delivering high quality care to [Type] patients
- Kept rooms clean and ready to meet individual needs
- Recorded patient heart rate, pulse and blood pressure
- Reported unusual behavior for improved care continuity
Phlebotomy Intern
ECHN(in Patient and Out Patient Labs)
04.2024 - 06.2024
- Collected, stored and prepared blood samples for laboratory testing per written specifications and established protocols
- Selected vein, avoiding base of inner wrist and other high-risk areas
- Uphold data security and HIPAA compliance using multiple identification points and document verification
- Assessed veins, using judgment and accommodating patient preference
- Instructed patients on urine, stool and other bodily fluid specimen collection
- Followed blood volume requirements and testing protocols for consistent and accurate patient results
- Minimized patient discomfort using physical techniques and friendly communication
- Enforced and followed established and updated laboratory policies and procedures
- Maintained accuracy and confidentiality through proper chart management in EMR system
- Applied pressure at site, stopping bleeding before bandaging
- Monitored patient for adverse reaction and used appropriate intervention
- Helped clinical staff with urgent diagnostic needs, prioritizing STAT tests
- Handled centrifuging, pipetting and preparation for send out
- Created accurate labels and updated system records with patient sample information and details
- Gathered blood samples from patients for tests and transfusions
- Greeted patients and escorted from waiting area to draw station
- Prepared blood draw and collection instruments and equipment in sterile environment
- Maintained clean and sterile environment, adhering to infection control protocols
- Prioritized urgent requests from medical providers for rapid turnaround times on lab results
- Prepared patients for venipuncture by explaining process and answering questions
- Ordered necessary supplies in timely manner to maintain adequate stock levels
- Verified patient information and labeled samples correctly to ensure accurate results
- Utilized proper techniques for venipuncture, capillary puncture, and butterfly needles
- Ensured patient confidentiality by properly handling sensitive information according to HIPAA regulations
- Monitored patients during blood draws for signs of distress or adverse reactions
- Collected non-blood specimens such as urine or saliva for additional testing
- Performed basic laboratory tasks such as centrifugation and sample aliquoting
- Recorded relevant patient data accurately within electronic health records systems
- Drew blood from patients for various medical tests and procedures
- Calmed anxious patients through empathetic communication and reassurance
- Participated in continuing education opportunities to stay current with industry best practices
- Collaborated with colleagues in quality assurance initiatives aimed at improving overall performance standards
- Assisted in organizing and managing inventory of phlebotomy supplies
- Trained new phlebotomists on proper techniques, safety protocols, and company policies
- Worked closely with other healthcare professionals to provide high-quality patient care
- Assisted in maintaining laboratory equipment by performing routine maintenance tasks
- Adhered to OSHA guidelines regarding disposal of biohazardous waste materials
- Responded to questions and concerns of patients and resolved issues
- Collaborated with attending physicians and nurses regarding testing and procedures
- Verified matching tube, patient, and test information, carefully checking all details at each stage
- Labeled samples with medical record number before delivering to lab
- Performed standardized tests for blood alcohol levels, glucose screenings and trough drug levels
- Secured records of test results to maintain confidentiality and privacy
- Kept individuals safe and comfortable during blood and plasma donations
- Identified blood samples to determine quality and eligibility for testing
- Checked patient's information and medical record number on computer database before collecting blood and plasma samples
- Followed HIPAA requirements for security measures
- Collected blood from veins using vacuum tube, syringe, or butterfly venipuncture methods
- Minimized safety hazards with proper disposal of sharp objects into approved containers
- Supported physicians with sample analysis for clinical diagnostics
- Protected team members and patients with proper aseptic, biohazard, and disposal techniques
- Complied with health and safety standards and regulations
- Maintained clean and sanitized work area, tools and equipment to avoid diseases and contamination
- Provided detailed reports to supervisors to support organized workflow
- Used gloves and protective equipment to avoid exposure to blood and plasma
Education
Phlebotomy -
Manchester Community College
Mnchester05.2024
Central Sterilization Technician -
Tunxis Community College
Farmington, Connecticut03.2015
Certified Nursing Assistant -
Education Training of Wethersfield
Wethersfield, Connecticut01.2011
Diploma in Basic Education -
Presbyterian College of Education
Agogo03.2010
High School Diploma -
Owerriman Senior High School
Ghana09.2004
Skills
- Feeding Assistance
- Bathing Assistance
- Compassion and Empathy
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Conflict Resolution
- Medication Administration
- Vital signs monitoring
- Dressing Assistance
- Toileting Assistance
- Patient Transfers
- Multitasking Abilities
- Active Listening
- Complex Problem-Solving
- Adaptability and Flexibility
- Problem Solving
- Infection Control
- Organizational Skills
- Direct Patient Care
- Condition Monitoring
- Patient Relations
- Infection control procedures
- Patient Lifting
- Mobility Assistance
- Electronic Charting
- Vital sign recording
- Indirect Patient Care
- Care plan implementation
- Specimen Collection
- Activity Coordination
- Outpatient Care
- Bedside Manner
- Geriatric Care
- Meal Planning
- Safety Precautions
- Activity Planning
- Alzheimer's and Dementia Care
- Patient Assessments
- Range of motion exercises
- Ambulation Assistance
- Patient Management
- HIPAA Compliance
- Quality Assurance Controls
- Intake recording
- End-of-Life Care
- Urinary Catheter Care
- Family support and assistance
- Positioning Patients
- Healthcare Ethics
- Light Housekeeping
- Transfer Techniques
- Colostomy Care
- Patient Education
- Admitting support
- Chronic Disease Management
- Supply Restocking
- Health Education
- Care Monitoring
- Caregiver Relations
- Patient Positioning
- Patient Observation
- Universal Precautions
- CNA Certification
- Biohazard Disposal
- Surgical Preparation
- Clinical Documentation
- Bedsore Prevention
- Injury Prevention
- Emergency Response
- Resident Care Associate
- Medical Equipment Operation
Timeline
Phlebotomy Volunteer
Eastern Connecticut Health Network
11.2024 - Current
Phlebotomy Intern
ECHN(in Patient and Out Patient Labs)
04.2024 - 06.2024
CNA
Buckingham Heights
05.2015 - Current
Phlebotomy -
Manchester Community College
Central Sterilization Technician -
Tunxis Community College
Certified Nursing Assistant -
Education Training of Wethersfield
Diploma in Basic Education -
Presbyterian College of Education
High School Diploma -
Owerriman Senior High School
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