Akua Williams
Bay Shore,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Supervisor
Jake's 58 Casino Hotel
06.2022 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Hotel Front Desk Supervisor
Hampton Inn By Hilton
05.2020 - 06.2022
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
Front Desk Agent/Housekeeper/Bartender
Marriott
03.2016 - 05.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Science - General Studies
Suffolk Community College
Brentwood, NY05.2010
Skills
- Staff Training and Development
- Flexible Schedule
- Cash handling expertise
- Complaint Handling
- Property Management Systems
- Hotel industry knowledge
- Teamwork and Leadership
Timeline
Hotel Front Desk Supervisor
Jake's 58 Casino Hotel
06.2022 - Current
Hotel Front Desk Supervisor
Hampton Inn By Hilton
05.2020 - 06.2022
Front Desk Agent/Housekeeper/Bartender
Marriott
03.2016 - 05.2020
Associate of Science - General Studies
Suffolk Community College