Eager, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Hi, I’m
Annie Williams
Redmond,WA
Summary
Overview
16
years of professional experience
1
Certification
Work History
Self Employed Services
Private Nanny
11.2018 - 09.2023
Job overview
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Organized different types of activities to enhance physical and intellectual development.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Assisted with light housekeeping duties as well as running errands.
Cheesecake Factory
Server
05.2014 - 09.2016
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Claire's
Assistant Manager/Key holder
03.2013 - 04.2014
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Red Robin
Server
02.2011 - 12.2012
Job overview
- Delivered exceptional fast and friendly service to guest
- Answered questions about menu selections and made recommendations when requested
- Accurately record orders and partner with team members to sever food and beverages that exceeded guest expectations
- Skillfully anticipated and addressed guest service needs
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Stiletti Coffee Co.
Barista/Lead Key Holder
07.2007 - 01.2011
Job overview
- Held coffee preparation demonstrations and assisted customers with selections of various coffee blends, teas, hot and cold espresso beverages, smoothies, and bakery items
- Supervised rotating shifts, stocking merchandise, and bartended various hot and cold coffee beverages.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Lake Washington Technical CollegeKirkland, WA
Business Administration, General Education / Running start program
University Overview
Skills
- Educational Support
- Social Integration
- Schedule Management
- Academic Support
- Activities Planning
- Behavior Modeling
- Laundry
- Social Skill Development
- Housekeeping
- Infant Care
- Early Childhood Development
- Activity Planning
- Child Safety
- Appointment Scheduling
- Rule Setting
- Toilet Training
- Medication Administration
- Safety Instruction
- Meal Preparation
- Critical Thinking
- Parent Interaction
- School Transportation
- Computer Use
- Schedule Creation and Maintenance
- Self-Confidence Development
- Teaching Empathy
- Relationship Building
- Emotionally Supportive
- Age-Appropriate Recreational Activities
- Schedule Regulating
- Good Decision Making
- First Aid
- Infant, Toddler, and Preschool Curricula
- Regulating Schedules
- Business Development Understanding
- Retail Sales Customer Service
- Active Listening
- Microsoft PowerPoint
- Customer Relations
- Credit Card Payment Processing
- Microsoft Word
- Stocking and Replenishing
- Fleet Dispatching
- Order Fulfillment
- Sales Expertise
- Microsoft Excel
- Staff Training
- Report Creation
- Account Management
- Report Transcription
- Money Handling Abilities
- Adobe Systems Adobe Creative Cloud
- Time Management
- Customer Consulting
- Order Processing
- Understanding Customer Needs
- Microsoft Windows
- Microsoft Outlook
- Microsoft SharePoint
- Process Transactions
- POS Systems Expertise
- Multi-Line Telephone Operation
- Retail Materials Management
- Issue and Complaint Resolution
- Educational Support
- Conflict Mediation
Accomplishments
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Caregiver and at-home school facilitator for family with 3 young children.
- Supervised groups of 2-4 children aged 5 months to 6 years of age.
References
References
Available upon request.Certification
- First Aid/CPR Certified
- Certified FOOD HANDLER, CHEESE CAKE FACTORY, RED ROBIN - 6years
- Drivers License - 12 years
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Private Nanny
Self Employed Services
11.2018 - 09.2023
Server
Cheesecake Factory
05.2014 - 09.2016
Assistant Manager/Key holder
Claire's
03.2013 - 04.2014
Server
Red Robin
02.2011 - 12.2012
Barista/Lead Key Holder
Stiletti Coffee Co.
07.2007 - 01.2011
Lake Washington Technical College
Business Administration, General Education / Running start program
- First Aid/CPR Certified
- Certified FOOD HANDLER, CHEESE CAKE FACTORY, RED ROBIN - 6years
- Drivers License - 12 years
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