Summary
Overview
Work History
Education
Skills
Timeline
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AKWASI GYAN AGYEMAN

Stafford,VA

Summary

I am a dedicated and compassionate person with experience in teaching, administering and providing high-quality customer and patient care services. Vested with the skills of assisting with activities of daily living and ensuring a clean and safe environment. I seek an opportunity to contribute my skills and expertise to a dynamic healthcare team.

Overview

2
2
years of professional experience

Work History

Direct Support Professional

Amazing LYF Support Services
08.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Order Picker

Genesis Logistics
02.2024 - 12.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
  • Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Safely and securely loaded items to prevent damage during transport.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Supervised and trained new staff in performing census.

Stocker

Walmart Supercentre
08.2023 - 08.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Salesperson

A&J International Market
07.2023 - 04.2024
  • Provide direct patient care, including assisting with daily living activities
  • Monitored and recorded vital signs, reporting any abnormalities to the nursing staff
  • Maintaining a clean and safe environment for patients
  • Collaborated with the healthcare team to ensure comprehensive patient care
  • Assisted residents with personal care tasks, such as bathing, dressing and grooming
  • Supported mobility and transfer of residents, using proper lifting and positioning techniques
  • Participated in team meetings to discuss patient care plans and updates
  • Performed regular follow-ups with clients to ensure satisfaction with purchases
  • Resolved customer complaints promptly and efficiently
  • Provided personalized service to build relationships with customers
  • Assisted customers in selecting appropriate products or services for their needs
  • Gathered data on competitors' pricing, products, and promotional activities
  • Maintained accurate records of customer interactions and transactions
  • Collaborated with team members to develop effective sales plans

Education

Bachelor of Arts - Social And Development Administration

University For Development Studies
Upper West Region
07.2012

Diploma in Basic Education -

Berekum College of Education
Bono Region
07.2007

Skills

  • Teaching
  • Customer service
  • Patient care
  • Mobility assistance
  • Record keeping
  • Communication skills
  • Compassionate and empathy
  • Compassionate caregiving
  • Behavior redirection
  • First aid and safety
  • Time management
  • Client support
  • Medication administration
  • Behavioral management
  • Housekeeping tasks
  • Decision-making support
  • Client documentation
  • Relationship building
  • Direct patient care
  • Transportation
  • Appointment scheduling
  • ADL support
  • Social skills development
  • Crisis management
  • Goal setting
  • Team collaboration
  • Medical records management
  • Community integration
  • Safety monitoring
  • Care plan management
  • Transportation assistance
  • Patient education
  • Problem-solving
  • Verbal and written communication
  • Conflict resolution
  • Positive reinforcement
  • Behavioral support
  • Life skills training
  • Report writing
  • Attentive to people
  • Certified in CPR/AED
  • Clear communication

Timeline

Direct Support Professional

Amazing LYF Support Services
08.2024 - Current

Order Picker

Genesis Logistics
02.2024 - 12.2024

Stocker

Walmart Supercentre
08.2023 - 08.2024

Salesperson

A&J International Market
07.2023 - 04.2024

Bachelor of Arts - Social And Development Administration

University For Development Studies

Diploma in Basic Education -

Berekum College of Education

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AKWASI GYAN AGYEMAN