A'kyah Moore
Albany,GA
Summary
Optimistic, versatile applicant who is looking for a long-term position within a company seeking an entry level employee with opportunity for development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Pop Shelf
04.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
Student Assistant
Albany State University
08.2022 - 12.2022
- As a student worker my job consisted of: assisting and tutoring students with assignments, concerns and/or giving study and scholar advice
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Intern
Albany State University
08.2022 - 12.2022
- Facilitating yoga class.
- Gained operational knowledge and supported departmental needs.
- Planned, prepared and participated in weekly meetings and events.
- Sorted and organized files, spreadsheets, and reports.
- Provided clerical support, addressing routine, and special requirements.
- Provided project progress updates and proposed solutions to issues.
Office Administrator/Caregiver
Agape Care
07.2018 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Concierge
LaQuinta Inn, Fort Pierce FL
01.2019 - 03.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Customer Service Representative
Teleperformance
05.2019 - 01.2020
- My main duties were taking phone calls for clients and answering questions or concerns that arose during the conversation
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
Winn Dixie
07.2017 - 04.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Health and Human Performance
Albany State University
Albany, GASkills
- Critical thinking and problem-solving
- Health and safety management
- Skilled collaborator
- Client-relationship building
- Oral and written communication skills
- Solution oriented professional
Certification
American Red Cross- March 14, 2023
- Adult Child and Baby First
Aid/CPR/AED Online
Albany GA,31721
Timeline
Team Member
Pop Shelf
04.2023 - Current
Student Assistant
Albany State University
08.2022 - 12.2022
Intern
Albany State University
08.2022 - 12.2022
Customer Service Representative
Teleperformance
05.2019 - 01.2020
Concierge
LaQuinta Inn, Fort Pierce FL
01.2019 - 03.2020
Office Administrator/Caregiver
Agape Care
07.2018 - 06.2022
Cashier
Winn Dixie
07.2017 - 04.2018
Bachelor of Science - Health and Human Performance
Albany State University
American Red Cross- March 14, 2023
- Adult Child and Baby First
Aid/CPR/AED Online
Albany GA,31721
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