Akyshia Ross
Canal Winchester,Ohio
Summary
Developed critical thinking and analytical skills in high-volume insurance environment, seamlessly interpreting complex data and resolving issues. Proven track record of driving efficiency and accuracy in claims processing while collaborating with cross-functional teams. Seeking to transition into new field where these transferrable skills can contribute to operational success.
Offering strong analytical mindset and attention to detail, eager to learn and develop in fast-paced environment. Brings capacity to quickly grasp insurance policies and claims processes, seamlessly integrating data analysis and problem-solving skills. Ready to use and develop capabilities in data analysis and claims review in Claims Analyst role.
Overview
26
26
years of professional experience
Work History
Claims Analyst II
Epiq Global
06.2018 - Current
- Load, Process and Search client data in many different file formats
- Conducting relevant searches of electronic data using proprietary tools and using techniques to solve problems and carry out complex data analysis tasks
- Assist Senior Counsel in representation of claims involving data, privacy breaches, consumer class actions
- Generating written status reports to clients, managers, and project managers
Travel Agent
Travel Sweet Travel Agency
03.2015 - Current
- Coordinates transportation, accommodations, insurance, tours, and activities
- Advises clients regarding destinations, cultures, customs, weather, and activities
- Collects payments, books travel arrangements
- Handles travel issues, conflicts, complaints, cancellations, and refunds
Technical Support
AIR American Institute for Research
11.2016 - 06.2018
- Configure computer systems, diagnosing software problems, aiding by phone or email, troubleshooting network problems, and testing new technologies
- Tier 1 help line support, assisting employees with hardware, software, and networking issues for remote and onsite users
Customer Service Rep.
Compass Group
06.2013 - 11.2016
- Actively resolved customer disputes on a 1:1 level to ensure 93% customer satisfaction
- Recommended potential products and or services to management by collecting customer information and analyzing customer needs
- Demonstrated effective communication skills while interacting with customers
Housekeeper
LGC Staffing
11.2013 - 09.2015
- Cleaning, sweeping, mopping, vacuuming, cleaning and sanitizing, organizing, tidying and organizing closets, drawers, and storage spaces
- Stocking: Replenishing toilet paper, soap, and other toiletries
- Banquet Staff-Food Prep, set up and take down of banquet tables and chairs
Accounting Clerk
Robert Half OfficeTeam
01.1999 - 06.2013
- Detail oriented customer service representative accountable for providing product and service information
Education
Bachelor’s Degree - Accounting
Ashford University
Columbus, Ohio01.2012
Skills
- Trustworthy
- Discreet
- Ethical
- Detail-oriented
- Efficient
- Organized
- Accounting systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveTimeline
Claims Analyst II
Epiq Global
06.2018 - Current
Technical Support
AIR American Institute for Research
11.2016 - 06.2018
Travel Agent
Travel Sweet Travel Agency
03.2015 - Current
Housekeeper
LGC Staffing
11.2013 - 09.2015
Customer Service Rep.
Compass Group
06.2013 - 11.2016
Accounting Clerk
Robert Half OfficeTeam
01.1999 - 06.2013
Bachelor’s Degree - Accounting
Ashford University
Similar Profiles
Aung HeinAung Hein
Admin Assistant at Epiq GlobalAdmin Assistant at Epiq Global
Pam ArchibaldPam Archibald
Legal Project Specialist at Epiq GlobalLegal Project Specialist at Epiq Global
Elaine FloydElaine Floyd
Technical Support Representative at Epiq GlobalTechnical Support Representative at Epiq Global