Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Websites
Timeline
References
References
Generic

Al Agu

Martinsburg,WV

Summary

Results-oriented sales professional with a proven track record of exceeding quotas and driving revenue growth. Adept at conducting high volume prospecting and qualifying leads through various channels. Seeking to leverage strong customer service, organizational, and communication skills to contribute to the success of Salesforce.

Overview

5
5
years of professional experience

Work History

Senior Universal Banker

Sandy Spring Bank
Frederick, Maryland
11.2022 - 10.2023

The Senior Universal Banker is a customer-facing role responsible for providing a high level of service to customers. Opening and managing accounts, cross-selling products, services, and resolving customer issues.

  • Collaborated closely with the marketing team to develop and implement effective prospecting strategies, resulting in a 30% increase in lead conversion rate.
  • Conducted high volume prospecting activities (calls, emails, social media) averaging 100 activities per day, leading to a 25% increase in qualified leads.
  • Conducted needs qualification calls, identifying key pain points and matching solutions, resulting in a 20% increase in closed deals.
  • Explained the features of various products and services to customers in order to increase sales.
  • Developed relationships with customers by providing personalized advice on their finances.

Senior Customer Service Representative

TD Bank
Germantown, MD
09.2021 - 07.2022
  • Worked with the sales team to develop targeted marketing collateral, resulting in a 35% increase in lead engagement.
  • Executed marketing campaigns targeting small and mid-sized businesses, resulting in a 25% increase in leads generated.
  • Leveraged organizational skills to streamline lead tracking and follow-up process, improving lead conversion rate by 20%.
  • Closed 75% of inbound leads, taught customer service team members how to effectively promote products with strong upselling and cross-selling techniques.
  • Consistently met and surpassed individual performance metrics, reflecting a strong work ethic and dedication to success.
  • Proactively initiated interactions to deepen customer relationships, fostering loyalty and trust through meaningful engagements.

Customer Service Representative

TD Bank
Washington, DC
06.2018 - 09.2021
  • Successfully met and exceeded monthly sales quotas by 75%, showcasing a consistent track record of high achievement.
  • Employed advanced lead generation techniques, resulting in a 25% increase in qualified leads.
  • Demonstrated exceptional customer service skills, resolving 90% of customer inquiries on the first contact, leading to a 15% improvement in customer satisfaction ratings.
  • Utilized strong written and verbal communication skills to effectively communicate complex information to customers, resulting in a 20% decrease in customer escalations.
  • Delivered sound advice and exceptional service in all customer interactions, ensuring their financial needs are not only met but exceeded.

Education

Bachelor of Science - Management Information Systems

Western Governors University
Salt Lake City, UT
12.2025

Customer Service Diploma - Communication And Solutions

The Institute of Customer Service
London, UK
07.2017

Skills

  • Prospecting and lead generation
  • Excellent written and verbal communication
  • Organizational skills
  • Customer service
  • Marketing strategy development
  • Technical proficiency in sales tools
  • Salesforce
  • Self-Starter
  • Microsoft Office Skills
  • Highly Motivated

Accomplishments

  • Developed relationships with new clients and typically exceeded sales goals by 95%.
  • Consistently maintained high customer satisfaction ratings.
  • Closed 75% of inbound leads.
  • Promoted to Senior Customer Service Representative for consistent quota attainment.
  • Won ''The Best Sales Employee of The Year Award'' for outstanding performance in credit card, loans and new account sales.

Affiliations

  • Professional Member, Institute of Customer Service, UK.

Timeline

Senior Universal Banker

Sandy Spring Bank
11.2022 - 10.2023

Senior Customer Service Representative

TD Bank
09.2021 - 07.2022

Customer Service Representative

TD Bank
06.2018 - 09.2021

Bachelor of Science - Management Information Systems

Western Governors University

Customer Service Diploma - Communication And Solutions

The Institute of Customer Service

References

  • Available on request.

References

  • Available on request.
Al Agu