Al Bubala
Sedona,AZ
Summary
Articulate and engaging professional experienced in running fun, informative tours. Smoothly accomplishes tour goals and manages unplanned questions or situations. Expert in fostering memorable experiences. Strengths include adaptability to varied group sizes and interests, Previous roles have demonstrated significant increase in visitor satisfaction scores.
Overview
15
15
years of professional experience
Work History
Tour Guide
AZ Tour and Travel
Sedona, Arizona
06.2009 - 08.2024
- Created a positive attitude and enthusiasm when interacting with guests.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Created customized tour packages according to customer preferences.
- Nurtured guest relationships to achieve a high level of satisfaction.
- Educated and shared natural, geological, and cultural history through storytelling.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Described tour points of interest to group members, responding to questions and inquiries.
- Collected and analyzed feedback from guests to continually improve tour quality and guest experience.
- Selected travel routes and sites to visit based on knowledge of specific areas.
Assistant Ural Career
United States Post Office
Sedona, Arizona
02.2022 - 03.2024
Education
Some College (No Degree) - Occupational Therapy Assistant
Jefferson Community Technical College
109 E Broadway, Louisville, KY 40202Skills
- Organizational skills with groups
- Guest Relationship
- charismatic customer service
- Tourism Management
- Event Planning
- satisfying client questions
- Group management
- Script Creation
Affiliations
- Volunteered for Camp sharing Meadow Disability services. LaPorte County, Indiana
- ambulance driver that gave me the ability to assess the situation moment by moment. Hammond, Indiana
Timeline
Assistant Ural Career
United States Post Office
02.2022 - 03.2024
Tour Guide
AZ Tour and Travel
06.2009 - 08.2024
Some College (No Degree) - Occupational Therapy Assistant
Jefferson Community Technical College
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