Albert Denny

• Supervised daily operations, ensuring efficient store functionality and adherence to company standards.
• Trained and mentored staff on customer service best practices and product knowledge.
• Implemented inventory management systems to optimize stock levels and reduce shrinkage.
• Developed sales strategies that enhanced customer engagement and drove revenue growth.
• Facilitated team meetings, fostering collaboration and communication among staff members.
• Oversaw cash handling procedures, ensuring accuracy in financial transactions and reporting processes.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Worked at Capitaland Auto Service 22 Kraft Ave Albany , NY for napa auto parts. Performed all aspects of garage business which included parts locator ,service writer, creating invoices using alldata as well as mitchell on demand.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Paid attention to detail while completing assignments.