AL Duka

• Developed strong working relationships with staff, fostering positive work environment.
• Managed approximately 60+ incoming calls, emails and faxes per day from customers.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• .Negotiated contracts with vendors and service providers to secure favorable terms of service.
• Increased brand visibility within community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
• Online marketing through different social media advertising platforms.
• Developed long-term relationships with key clients, vendors and service providers.
• Managed financial aspects of business, including budgeting, bookkeeping, and tax preparation.
• Boosted average customer count from [20] in [2021] to [57] in [2023] through aggressive promotional cycles and sales incentives.

• Acted as liaison between homeowner, customer and Airbnb for three properties.
• Managed and oversaw the administration of the properties / listings i.e., reservations, cancellations, maintenance, detailed budgets & financial reports.
• Automated check-ins check out instructions, incoming guest messages, pre-approval / prompts for potential guests to book and automatically adjusted daily pricing based on demand and seasonality to maximize earning potential.
• Increased occupancy rate growth and demand through proper management and net increase of +37% after one year. Conducted personalized home tours based on each prospect’s specific needs resulting in +50% closing ratio.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Supported needs of 7+ to 15+ person wait staff who attended to specific needs of countless customers daily at 6+ restaurants with social relevancy and intentionality over 12yars period.
• Mentored and trained server staff while simultaneously served personal section of tables.
• Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Increased sales significantly by upselling higher-end products to customers.
• Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.

• Self-motivated, with strong sense of personal responsibility.
• Proved ability to work under pressure to learn quickly and adapt to new situations.
• Increased business 42% in single quarter, 67% fiscal year 2023
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Proved ability to develop and implement creative solutions to complex problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Provided exceptional customer service when showing properties to prospects, leading to increased signed leases while working in lease up property with more than 100 units.

• Toured property with prospective tenants providing wealth of information in regard to its key features and invited prospects to fill out applications upon completion of property tour.

• Distributed and followed up on tenant renewal notice.

• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
• Used YARDI software to keep record of financial transactions and rental applications.

• Marketed property to working professionals and local businesses through social media platforms, collateral, emails and phone calls.

• Troubleshot equipment breakdowns and performed preventive maintenance.

• Expedited leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks on over 400 apartment applicants.

• Followed work orders and specifications for machine and equipment maintenance replacement, repair or maintenance.

• Operated power and hand tools to complete repairs and followed safety protocols to minimize work accidents.