Al Gutierrez
Montebello,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Dispatcher or Customer service position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Childrens Hospital
Parking Companies Of America
City of Los Angeles, CA
06.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dispatcher
Industry Hills Golf Club, Official Hilton Hotels
La Puente, CA
12.1999 - 05.2001
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Went 3 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Trained 1-3 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 90%.
- Ordered supplies and allocated resources to personnel based on need.
Education
Associate of Arts - Computer Networking And Telecommunications
Eagle Rock College
Glendale, CA03.2017
Skills
- Dispatcher Communication
- Company Guidelines
- Police and Fire Coordination
- Medical Supply Replenishment
Timeline
Childrens Hospital
Parking Companies Of America
06.2022 - 09.2022
Dispatcher
Industry Hills Golf Club, Official Hilton Hotels
12.1999 - 05.2001
Associate of Arts - Computer Networking And Telecommunications
Eagle Rock College
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