Al-karim Smith-Stephens
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Anch Construction Service Inc
Brooklyn, NY
01.2016 - 08.2019
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Provide supply companies with detail purchase orders based on worksite needs
- Verify/ monitor supplier invoices
- Prepare checks for signature and appropriate payments
- Follow up on accounts receivable with emphasis on past due payments based on payment terms
Sales Supervisor
T.M. Traders Ltd
Kingston, Jamaica
02.2005 - 01.2015
- Oversaw frequent store recoveries to keep sales floor organized and presentable
- Directed smooth merchandising of products to engage customers and promote sales
- Manage a group of 33 person
- Assigned daily work schedules
- In charge of inventory control
Customer Service Agent
Air Jamaica Ltd.
Kingston , Jamaica
03.2004 - 12.2004
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Arranged for transportation to and from airport, train station and events for visitors
Customer Service Representative
Airports Authority Of Jamaica Ltd
Kingston, Jamaica
02.2002 - 02.2004
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Responsible for creating daily work schedules
- Inspection of airport facilities
- Regular clerical duties
- Entered customer interaction details in excel to track requests, document problems and record solutions offered
Education
High School Diploma -
St. Hugh's High School
Jamaica WI06.2002
GED -
Brooklyn Adult Learning Center
Brooklyn NY Skills
- Documentation and control
- Inter-office communications
- Fast Learner
- Multi-line phone systems
- Data entry
- Service-oriented self-starter
- Exemplary work ethic
- Professional telephone demeanor
- Excellent attention to detail
- Highly dependable
Timeline
Administrative Assistant
Anch Construction Service Inc
01.2016 - 08.2019
Sales Supervisor
T.M. Traders Ltd
02.2005 - 01.2015
Customer Service Agent
Air Jamaica Ltd.
03.2004 - 12.2004
Customer Service Representative
Airports Authority Of Jamaica Ltd
02.2002 - 02.2004
High School Diploma -
St. Hugh's High School
GED -
Brooklyn Adult Learning Center
Similar Profiles
Kishauna WoodburnKishauna Woodburn
Janitor at Dependable Construction & Repair / Janitorial ServiceJanitor at Dependable Construction & Repair / Janitorial Service
Sarah YoungSarah Young
Construction Laborer at Freddy's Construction & Handyman ServiceConstruction Laborer at Freddy's Construction & Handyman Service
Aaliyah CoreAaliyah Core
Administrative Assistant Manager at Construction Service, LLCAdministrative Assistant Manager at Construction Service, LLC
Huey AupontHuey Aupont
Care Coordinator at Fountain HouseCare Coordinator at Fountain House
Amine BenaffaneAmine Benaffane
Independent Contractor (Driver) at Uber TechnologiesIndependent Contractor (Driver) at Uber Technologies