Al Rodriguez
Kissimmee,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
24
24
years of professional experience
1
1
Certification
Work History
International Transportation Team Lead
Ravago Manufacturing Americas
08.2022 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Collected, arranged, and input information into database system.
- Directed and supervised team of 7 engaged in Planning and Career development
International Logistics Coordinator
Ravago Manufacturing Americas
06.2021 - 08.2022
- Direct contact for Account Managers, Customer Service Representatives, Product Coordinators, and Management for follow up on delayed shipments
- Tracked, traced all shipments within timeframe enabling for proactive responses to delays and minimizing order rolls
- Maintained TMS Updates and delay reason coding up to date
- Supported excellent carrier and warehouse relationship
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
International Logistics Coordinator
ATEC Systems
04.2018 - 06.2021
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Reviewed established business practices and improved processes to reduce expenses.
Cleaning Technician
Renue Systems
02.2018 - 04.2018
- Assisted the Crew Chief in all duties necessary to provide quality carpet and upholstery cleaning, tile and grout cleaning
- Applied protection and deodorizers; or agents and color seal to carpet and furniture or tile and grout
- Accounted for and returned all cleaning tools and cleaning agents, hoses, chemicals, etc.
- Handled equipment, chemicals, and materials properly and with caution.
- Carpet repair and reinstallation when required.
Sara Cleaning Services, Co-owner & Operator
Self Employed
05.2012 - 04.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed process improvements to enhance overall delivery of service.
- Removed safety hazards, soiled items, and trash from customer areas.
Cleaning Technician
Carrera Cleaning Services
10.2017 - 02.2018
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Primary Support Staff Member
Hero PM
06.2017 - 11.2017
- Served as the Dispatcher for HERO PM Member Support by receiving all incoming Member emails and phone calls
- Answered and resolved all incoming Support requests with a high degree of accuracy and low likelihood of misinterpretation
- Worked to proactively anticipate member needs, and address them with effective support and informational tools
- Performed simple editing changes to members' websites, and assess members' satisfaction and possible upgrade needs
- Provided information and training to help members get the most of the HERO PM System
- Escalated Support requests to Support Specialists as needed
- Set projects and follow ups for those inquiries that are beyond the scope of Member.
Network Operations Supervisor
Katalyst Network Group
04.2014 - 11.2016
- Monitored ticket queue and tracked customer email communications and calls for Service Ticket creation and escalation
- Requested updates; provided next step instructions so that Service tickets are being completed according to established SLA's
- Worked with Director of Operations and NOC Manager to establish realistic SLA's for Managed Service and Select Customers
- Established NOC Ticket procedures for managing service tickets while maintaining target Ticket SLA's
- Reviewed all Service Tickets on a daily and monthly basis to ensure that Engineers were providing services while entering time and note entries in real time
- Ensured that all process and procedures are adhered to and are in compliance with Company policies
- Continuously reviewed processes and procedures for efficiency and improvement
- Effectively escalated issues and coordinated support with next level subject matter specialists
- Reviewed SLA reports on a monthly basis to ensure all systems information was accurate
Project/Services Coordinator
Katalyst Network Group
04.2013 - 04.2014
- Received and prioritized all incoming calls for service of all technical issues from our customer base and scheduled all onsite or remote engineering resource as appropriate
- Worked with the Customer Service Manager to coordinate the activities of the Service Department
- Served as information liaison between the Service Manager, Engineers and customers
- Provided regular updates to customers regarding service that is in process
- Created and maintained scheduled service tickets within the Katalyst Service Desk application and facilitated the closing of service tickets for invoicing
- Reviewed labor records for engineers on a weekly basis in conjunction with the Project Management office
- Completed administrative requirements related to job function
- Reported completed service jobs and/or problem areas on a daily basis to the Customer Service Manager
- Performed all duties in accordance with Katalyst standards while always striving to understand the needs and expectations of the customer
- Project coordination of job efforts of 24 hours or less requiring engineering resources
- Created project and corresponding contracts in the Katalyst Project Management service tool
- Assisted and supported Katalyst Project Managers with special projects.
Customer Service Associate/Manager
L&E International
03.2000 - 04.2012
- Negotiated pricing with various Suppliers thereby saving Employer $20,000+ annually
- Assisted in the process of hiring and training new employees on company policy and internal processes so that their tasks were executed correctly and efficiently
- Implemented procedures for the review and approval of purchase orders
- Assisted IT Department in creating the program needed for the review of purchase orders, client orders, inventory and items in-transit
- Served as a company liaison during coordinated visits to ensure that customer issues were addressed and reported
- Formulated and implemented action plans thereby resolving said issues
- Built solid relationships with 50+ client companies on an international level
- Ensured that Suppliers carefully met outlined action plans
- Worked in coordination with the accounting department to resolve payment and or credit issues
- Worked in coordination with the production department as part of Sourcing for Latin America by presenting RFQ's, interpreting between production and our supplier's point person(s) with regards to specifications and materials, coordinating delivery of required samples and negotiated pricing upon receipt and review.
Education
Bachelor of Science - Business Administration And Management
Purdue Global University
West Lafayette, IN01.2026
Business Accounting Certificate - Accounting Technology And Bookkeeping
Hunter Business School
Levittown, NY06.1999
College Preparation - Liberal Arts And General Studies
SUNY Farmingdale
Hempstead06.1998
High School Diploma -
Hempstead High School
Hempstead, NY06.1996
Skills
SAP/ERP
- International Logistics Management
- Sales Operations and Forecasting
- RFQ and Budgeting
- Sourcing Materials and Supplier Partners
- Project Management
- Materials Management and Warehousing
- Scheduling and Dispatching
- Reporting and Analysis
- Employee Training and Coaching
- Process write-up and improvement
- Bilingual; Translator & Interpreter
Certification
Business Accounting
Cisco CCNP
Section name
Recording and maintaining financial transactions using General Ledger
Produce balance sheets and income statements
Languages
Spanish
Native or Bilingual
Timeline
International Transportation Team Lead
Ravago Manufacturing Americas
08.2022 - Current
International Logistics Coordinator
Ravago Manufacturing Americas
06.2021 - 08.2022
International Logistics Coordinator
ATEC Systems
04.2018 - 06.2021
Cleaning Technician
Renue Systems
02.2018 - 04.2018
Cleaning Technician
Carrera Cleaning Services
10.2017 - 02.2018
Primary Support Staff Member
Hero PM
06.2017 - 11.2017
Network Operations Supervisor
Katalyst Network Group
04.2014 - 11.2016
Project/Services Coordinator
Katalyst Network Group
04.2013 - 04.2014
Sara Cleaning Services, Co-owner & Operator
Self Employed
05.2012 - 04.2018
Customer Service Associate/Manager
L&E International
03.2000 - 04.2012
Bachelor of Science - Business Administration And Management
Purdue Global University
Business Accounting Certificate - Accounting Technology And Bookkeeping
Hunter Business School
College Preparation - Liberal Arts And General Studies
SUNY Farmingdale
High School Diploma -
Hempstead High School
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