Al-Shereef Khalek
Dix Hills,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waiter/server
Longhorn Steakhouse
02.2022 - 06.2023
- Attending company required training and meetings
- Greeted and accommodated guests, building positive experiences
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Advised guests and customers on food and beverage choices by using excellent knowledge of menu items
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Organized large parties reservations and special requests efficiently and accurately.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Front of House Manager
P.F Changs
05.2020 - 01.2022
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports
- Ensure health and safety regulations and manage inventory
- Scheduled staff hours and allocated resources to maximize team member performance.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Auto sales
American European Auto Mall
10.2018 - 01.2019
- Marketing, customer service, understanding customer needs, providing detailed information, and facilitating test drives
- Communicate with management about sales goals and progress
- Detail products for customers so they can make informed decisions about their vehicles
- Learn about automobiles to provide accurate, up-to-date information about the vehicles on our lot.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Qualified and followed-up on potential new customer leads.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Fundraising Assistant
Islamic center of melville
01.2014 - 01.2019
- Assisted in raising donations for infrastructure fundraising, as well actively participating in youth organizations within the community.
- Followed up on strong leads through email and telephone to provide information regarding needs for funding.
- Managed social media channels to strengthen brand exposure and facilitate engagement.
- Identified, recruited and trained temporary coordinators and volunteers.
- Cultivated relationships with existing and potential donors to increase donations.
Security Guard
Titan Security
03.2016 - 01.2018
- Security guard, theft prevention, surveillance and conflict resolution, and soft skills, such as communication, collaboration and relationship building
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
Education
Associate in Arts (A.A.) in liberal arts -
Suffolk County Community College
Brentwood, NYHigh School Diploma -
Half Hollow Hills West
Dix Hills, NYBachelor of Science - Business Management
Farmingdale State College
Farmingdale, NY05.2022
Skills
- Investigating Complaints
- Staff Scheduling
- Leadership experience
- Guest Satisfaction
- Communication
- Computer systems
- Sales
- Problem solving abilities
- Guest Relations Management
- Positive attitude
- Customer service
- Time management
- Business Administration
- Staff Management
Certification
- Hubspot sales software
- Hub spot inbound marketing
- Sales enablement
Languages
Arabic
English
References
References available upon request
Timeline
Waiter/server
Longhorn Steakhouse
02.2022 - 06.2023
Front of House Manager
P.F Changs
05.2020 - 01.2022
Auto sales
American European Auto Mall
10.2018 - 01.2019
Security Guard
Titan Security
03.2016 - 01.2018
Fundraising Assistant
Islamic center of melville
01.2014 - 01.2019
Associate in Arts (A.A.) in liberal arts -
Suffolk County Community College
High School Diploma -
Half Hollow Hills West
Bachelor of Science - Business Management
Farmingdale State College
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