Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Generic

Al Smith

Director of Operations
Queens,NY

Summary

.Knowledgeable Director of Operations with over 24 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

29
29
years of professional experience

Work History

Director of Operations

Fresh Direct
Bronx, NY
10.2015 - Current
  • My current responsibility include overseeing inbound operations, which has over 300 hourly employees.
  • Inbound operations includes Receiving,Inventory Control, Chilled ,Freezer, Ambient and Manufacturing departments.
  • I manage the departments safety, and productivity to meet company metrics.
  • There are currently 1 Senior manager, 4 managers and 10 supervisor directly reporting to me.
  • I started as an operations manager then I got promoted to Senior Operations Manager and 2 year ago I was promoted to Director of operations.
  • I improved department FSQ scores from 70% to 98%
  • Safety from a yearly incident rate of 26 accidents to 4
  • All due to my efficient training in PITO and department housekeeping.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Created policies and procedures for improved workflow processes.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Monitored progress by establishing plans, budgets and measuring results.

Store Manager

Waldbaums
Brooklyn, NY
01.2014 - 01.2015
  • I oversaw all the employees, union grievances, profit and loss statements, hiring and termination of employees
  • As well as building maintenance, responsible for action plans for all government audits and profit and loss plans.

Operational Effectiveness/ Inventory Specialist

Waldbaums
Montvale, NJ
01.2013 - 01.2014
  • I oversaw 76 locations to ensure that inventory was accurate for their quarterly inventory inspection
  • I also reviewed their P&L statement for underperforming stores and made action plans to improve losses over time.

Assistant Manager

Waldbaums
Queens, NY
10.2003 - 06.2013
  • Some of my responsibilities included, employee retention, ordering, day to day managing of staff, balancing the daily receipts, and managing of the inventory.

Department Manager

Waldbaums
Queens, NY
05.1995 - 10.2003
  • During this time I held the titles of department head in many different departments including, overnight manager, frozen food, deli, and grocery.

Education

High School Diploma -

John Adams High School
06.1995

Skills

  • SAP, WMS, Excel, Word
  • Strategic Planning and Execution
  • Process Improvement
  • Process Improvements
  • Leadership Training
  • Operations Oversight
  • Resource Allocation
  • Department Oversight
  • Data Analysis
  • Employee Development
  • KPI Tracking
  • Performance Improvement
  • Employee Motivation

Personal Information

Title: Director of Operations

Awards

  • 2 time Safety manager of the month
  • 2 time Manger of the month

Timeline

Director of Operations

Fresh Direct
10.2015 - Current

Store Manager

Waldbaums
01.2014 - 01.2015

Operational Effectiveness/ Inventory Specialist

Waldbaums
01.2013 - 01.2014

Assistant Manager

Waldbaums
10.2003 - 06.2013

Department Manager

Waldbaums
05.1995 - 10.2003

High School Diploma -

John Adams High School
Al SmithDirector of Operations