Al Smith
Director of Operations
Queens,NY
Summary
.Knowledgeable Director of Operations with over 24 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
29
29
years of professional experience
Work History
Director of Operations
Fresh Direct
Bronx, NY
10.2015 - Current
- My current responsibility include overseeing inbound operations, which has over 300 hourly employees.
- Inbound operations includes Receiving,Inventory Control, Chilled ,Freezer, Ambient and Manufacturing departments.
- I manage the departments safety, and productivity to meet company metrics.
- There are currently 1 Senior manager, 4 managers and 10 supervisor directly reporting to me.
- I started as an operations manager then I got promoted to Senior Operations Manager and 2 year ago I was promoted to Director of operations.
- I improved department FSQ scores from 70% to 98%
- Safety from a yearly incident rate of 26 accidents to 4
- All due to my efficient training in PITO and department housekeeping.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared detailed reports outlining operational results on a regular basis.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
Store Manager
Waldbaums
Brooklyn, NY
01.2014 - 01.2015
- I oversaw all the employees, union grievances, profit and loss statements, hiring and termination of employees
- As well as building maintenance, responsible for action plans for all government audits and profit and loss plans.
Operational Effectiveness/ Inventory Specialist
Waldbaums
Montvale, NJ
01.2013 - 01.2014
- I oversaw 76 locations to ensure that inventory was accurate for their quarterly inventory inspection
- I also reviewed their P&L statement for underperforming stores and made action plans to improve losses over time.
Assistant Manager
Waldbaums
Queens, NY
10.2003 - 06.2013
- Some of my responsibilities included, employee retention, ordering, day to day managing of staff, balancing the daily receipts, and managing of the inventory.
Department Manager
Waldbaums
Queens, NY
05.1995 - 10.2003
- During this time I held the titles of department head in many different departments including, overnight manager, frozen food, deli, and grocery.
Education
High School Diploma -
John Adams High School
06.1995
Skills
- SAP, WMS, Excel, Word
- Strategic Planning and Execution
- Process Improvement
- Process Improvements
- Leadership Training
- Operations Oversight
- Resource Allocation
- Department Oversight
- Data Analysis
- Employee Development
- KPI Tracking
- Performance Improvement
- Employee Motivation
Personal Information
Title: Director of Operations
Awards
- 2 time Safety manager of the month
- 2 time Manger of the month
Timeline
Director of Operations
Fresh Direct
10.2015 - Current
Store Manager
Waldbaums
01.2014 - 01.2015
Operational Effectiveness/ Inventory Specialist
Waldbaums
01.2013 - 01.2014
Assistant Manager
Waldbaums
10.2003 - 06.2013
Department Manager
Waldbaums
05.1995 - 10.2003
High School Diploma -
John Adams High School