Al Smith
Palm Coast, Fl,Florida
Summary
Reliable and upbeat Sales Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
29
29
years of professional experience
Work History
Jewelry Sales Associate
Zales The Diamond Store
03.2012 - 04.2024
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Store Manager
RadioShack
04.1995 - 11.2011
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Mentored team members to enhance professional development and accountability in workplace.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
Education
Bachelor of Science - Business Administration
Penn State University
Erie, PA06.1993
Skills
- Retail Sales
Timeline
Jewelry Sales Associate
Zales The Diamond Store
03.2012 - 04.2024
Retail Store Manager
RadioShack
04.1995 - 11.2011
Bachelor of Science - Business Administration
Penn State University