Al Thomas
Houston,TX
Summary
Highly driven General Manager for 12 years, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
28
28
years of professional experience
Work History
General Manager
Orleans Seafood Kitchen
Katy , TX
10.2021 - 02.2024
- Managed all aspects of daily business operations of a very high volume store including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Successfully procured, trained, and developed managers and staff members to help with the transition of opening a new location.
- Established and maintained effective communication with staff members to ensure efficient operations. Empowering the staff by giving them new opportunities and responsibilities to create new challenges for them and give them the opportunity to grow.
General Manager
Luby's Cafeteria
Houston , TX
08.2008 - 10.2021
- In 2008 successfully completed the manager training program and within 1 year promoted from Assistant Manager to Associated Manager. Helped open 3 multi-unit stores by training employees and giving the store manager insight on operations.
- In 2012 promoted to General Manager of a mid level sales unit. Increased sales and profit margins of this store by 25% incrementally over a five year period by maintaining consistent level of high quality food, service, and cleanliness. Won an award for lowest turnover in the Greater Houston Area in 2016. Finished 2017 as the runner-up for GM of the year.
- Promoted to a multi-unit store in 2018. Successfully presided over the a combo unit of Luby's and Fuddruckers. Responsible for planning, coordinating, and managing the highest holiday sales in one day for Thanksgiving in 2019.
- During my tenure with Luby's I also trained and promoted 5 hourly employee's into successful salaried managers.
Senior Manager
Bennigan's Grill & Tavern
Houston, TX
06.1996 - 07.2008
- In 1996 hired as waitstaff and within 6 months promoted to bartender. Became the lead bartender in 1998. Wrote bar schedule, weekly inventory, and maintained budgeted liquor and labor cost.
- Promoted to Assistant Manager in 2002. During this time watched and learned from other managers how to be successful. Supervised daily operations including scheduling shifts, assigning duties.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Promoted to Senior Manager in 2004. Learned to perform all General Manager duties at this time. In 2007 was an interim GM for 4 months.
Education
High School Diploma -
Bellaire High School
Bellaire, TX05-1996
Information Technology
University of Houston
Houston, TXSkills
- Account Management
- Staff Supervision
- Program Administration
- Business Administration
- Bilingual
- Team Training and Development
- Employee Development
References
References available upon request.
Timeline
General Manager
Orleans Seafood Kitchen
10.2021 - 02.2024
General Manager
Luby's Cafeteria
08.2008 - 10.2021
Senior Manager
Bennigan's Grill & Tavern
06.1996 - 07.2008
High School Diploma -
Bellaire High School
Information Technology
University of Houston
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