ALA KOKO
Dallas,TX
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. An effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
INTERNSHIP STUDENT
Union De L'Action Feminine
09.2023 - 12.2023
- Performed assignments as determined by the supervisor
- Worked both independently and within a team environment with focus and high attention to detail
- Collaborated with team members to design comprehensive reports on key performance indicators
- Created reports utilizing databases
RESTAURANT HOSTESS
Proper Hotel: Peacock Restaurant
12.2022 - 08.2023
- Greeted customers promptly and courteously upon their arrival to the restaurant
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Monitored restaurant activity to determine seating and dining flow
- Maintained a professional appearance at all times while adhering to the dress code policy
- Managed the seating chart efficiently by rotating tables as needed during busy periods
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Organized reservations for large parties and special events in accordance with company policies
Restaurant Hostess
Wax Myrtle
05.2022 - 11.2022
- strong multitasking skills by handling telephone calls and reservations while attending to in-person guests
- Answered customer questions about hours, seating, and menu information, and any questions they had in terms of their reservation
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier and Online Shopper
Whole Foods
10.2021 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Scanned and bagged customers products at a good pace while also building a relationship with them
- as online shopper I was assigned orders that were anywhere between 15-100+ items
- Ensured efficient packing of orders for delivery
- delivered to customers when they arrive for pick up
YOUTH INTERN
For the Nations Refugee Outreach
05.2015 - 08.2018
- Helped adults and children. improve their English and math skills and told them about the gospel since it was a Christian NGO
- Helped organize and manage multiple events, ensuring all tasks were completed accurately and on time for the children
- Monitored attendance records and reading records of my students
- Provided guidance and mentorship to younger students who required additional assistance with schoolwork or life skills development
- worked with the adults as like a TA and helped when the teacher needed assistance with teaching ESL to the parents of the children who attend
Education
Bachelor of Arts - MIDDLE EASTERN LANGUAGES & CULTURES AND SOCIOLOGY
The University of Texas At Austin
Austin12-2023
HIGH SCHOOL DIPLOMA -
LV Berkner High School
06-2019
Skills
- Fast learner
- Organized
- Detail-oriented
- Multitasking
- Adaptability
- Team collaboration
- Problem Solver
- Analytical thinking
- Good communication
- Assertive
- Foreign language fluency
- Customer service
- Interpersonal skills
- Attention to detail
- Leadership abilities
Certification
World TESOL Academy Teaching Certificate, 2024
Internationalexperience
IES Study Abroad, Rabat, Fall 2023
Languages
Arabic
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
INTERNSHIP STUDENT
Union De L'Action Feminine
09.2023 - 12.2023
RESTAURANT HOSTESS
Proper Hotel: Peacock Restaurant
12.2022 - 08.2023
Restaurant Hostess
Wax Myrtle
05.2022 - 11.2022
Cashier and Online Shopper
Whole Foods
10.2021 - 04.2022
YOUTH INTERN
For the Nations Refugee Outreach
05.2015 - 08.2018
World TESOL Academy Teaching Certificate, 2024
Bachelor of Arts - MIDDLE EASTERN LANGUAGES & CULTURES AND SOCIOLOGY
The University of Texas At Austin
HIGH SCHOOL DIPLOMA -
LV Berkner High School
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