Alaa Ahmed
Bloomington,MN
Summary
Efficient patient representative service competent in handling scheduled and unscheduled patients. Coordinates schedules and bed assignments effectively using Nextech. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient.
Overview
6
6
years of professional experience
Work History
Patient Registration Specialist
Eye Care Associates, P.A
Minneapolis, MN
11.2023 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
Education Assistant
Step Academy
Burnsville, MN
09.2022 - 07.2023
- Assists students with educational programs and special assignments
- Assists students to achieve learning objectives with individual assistance and small group sessions
- Monitors and supervises student activities; promotes respect, supports diversity.
Sales specialist and Business Expert
Apple Inc
Bloomington, MN
09.2021 - 08.2022
- Advise, sell, and guide customers with setting up their devices
- Interact with business clients to ensure the proper product is received at the appropriate time.
Guest Services Team Leader
Target
Minneapolis, MN
02.2019 - 04.2021
- Process all inbound deliveries to ensure inventory accuracy
- Execute adjacency changes, translation, revisions, and sales plans for all departments
- Assist in preparing and sending shipment to other Target locations.
Non-profit administration Assistant
Open Door Learning Center
Minneapolis, MN
04.2018 - 06.2019
- Registered students for class and navigate class curriculum
- Delegate meetings with superiors and ensure appropriate meeting times and invites
- Assign, delegate, and manage tasks and curriculums for teachers.
Education
High School -
Step Academy
St. Paul, MN05.2017
Skills
Outstanding communication Skills
Leadership and delegation experience
Advance understanding of all microsoft systems, including excel and word
Professional Development with Genesys Works
Data entry experience with Jira Software
Multitasking Abilities
Organization and Time Management
Attention to Detail
Teamwork and Collaboration
MS Office
Flexible and Adaptable
Volunteer Experience
Open Door Learning Center, Minneapolis, MN, English Second Language Teacher and Interpreter, 12/01/15, 06/30/19, Create and establish curriculums to prepare for classes ranging from Pre-Beginning to advance skill levels
References
Available upon request
Languages
Somali
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Registration Specialist
Eye Care Associates, P.A
11.2023 - Current
Education Assistant
Step Academy
09.2022 - 07.2023
Sales specialist and Business Expert
Apple Inc
09.2021 - 08.2022
Guest Services Team Leader
Target
02.2019 - 04.2021
Non-profit administration Assistant
Open Door Learning Center
04.2018 - 06.2019
High School -
Step Academy