Alaa Al Hourani
Detroit,MI
Summary
I am a Medical Assistant with one of experience providing quality care in clinical and administrative settings. Seeking to apply my skills in patient care, administrative tasks, and clinical procedures in a healthcare setting.
Versatile and achievement-oriented professional with a track record of excellence in diverse roles such as a Driver for Amazon, where I maintained a 100% clean driving record, and as a Supervisor at Papaya Fruit Market, enhancing team efficiency and customer satisfaction. Skilled in problem-solving and teamwork, I excel in high-pressure environments, consistently delivering top-notch service and operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Uber
10.2022 - Current
Self employed driver
_Customer service: provide a positive experience for passengers: high customer rating.
_Safety: safety protocols, accident-free records.
_Navigation:knowledge of local routes and familiarity with rideshare apps.
_Time management.
_Problem-solving.
Medical Assistant
Karma Internist Pc
03.2021 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Driver
Amazon
04.2022 - 04.2024
Self employed
Maintained a 100% Clean driving record while transporting goods with assigned routes.
Managed time and routes effectively to meet strict delivery windows.
Provided top-notch customer service , handling queries and concerns with speed and professionalism.
Supervisor
Papaya Fruit Market
11.2015 - 10.2022
-Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Conducted weekly meetings with team members to discuss upcoming tasks and project
deadlines.
• Responded to customer questions regarding products, prices and availability.
• Conducted price checks for special orders or discounts as requested by customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit
card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Resolved customer complaints professionally in accordance with company policy.
Customer Service Representative
Shatila Bakery
08.2015 - 10.2017
Helping customers choose the right dessert and cashing the price.
• Responded to customer questions regarding products, prices and availability
Education
Certificate Of Technical Studies - Medical Laboratory Science
Bint Jbeil Institute
Beirut08.2014
High School Diploma - Sociology And Economy
Bint Jbeil High School
Beirut07.2011
Skills
- Problem-solving abilities
- Teamwork and Collaboration
- Schedule Management
- Patience and understanding
- Problem-Solving
- Data Entry
- Payment Collection
- Medical Billing
- Medical Terminology
- Phlebotomy
- Patient-focused care
- HIPAA Compliance
- Customer Service
- Payment Processing
- Loss Prevention
- Price Checking
- Excellent Communication
- Assisting customers
Certification
Technical superior diploma (TS) of laboratory and medical sciences.
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Driver
Uber
10.2022 - Current
Driver
Amazon
04.2022 - 04.2024
Medical Assistant
Karma Internist Pc
03.2021 - 04.2022
Supervisor
Papaya Fruit Market
11.2015 - 10.2022
Customer Service Representative
Shatila Bakery
08.2015 - 10.2017
Certificate Of Technical Studies - Medical Laboratory Science
Bint Jbeil Institute
High School Diploma - Sociology And Economy
Bint Jbeil High School