ALAA ALSAWWAF
Palos Hills,IL
Summary
Driven manager with a proven track record of leading high-performance teams to achieve and exceed organizational goals. Exceptional strategic thinker, adept at implementing efficient processes to optimize team performance and enhance overall productivity. Strong communicator with excellent interpersonal skills, fostering a positive and collaborative work environment. Demonstrated ability to adapt to dynamic business environments and drive initiatives that contribute to sustained growth and success.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Transportation Safety Specialist
Spirit Cargo Inc
Chicago, IL
08.2023 - Current
- Conducted safety reviews of transportation operations and identified areas for improvement.
- Developed and implemented effective policies, procedures, and training materials related to transportation safety.
- Provided advice on the safe operation of vehicles in accordance with applicable laws and regulations.
- Created reports summarizing safety performance metrics such as vehicle inspection results, accident rates.
- Maintained records of compliance with government regulations pertaining to driver qualifications, hours of service limits.
- Performed regular inspections of vehicles to ensure they are operating safely.
- Reviewed vehicle logs and driver records to assess potential risks and verify compliance with company policies.
- Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
- Monitored repair work and inspected post-repair vehicles to verify proper quality and compliance with requirements.
- Assessed transport-related risks using risk management techniques such as hazard identification and analysis.
- Coordinated with external agencies such as law enforcement on matters related to transportation safety.
- Identified vehicle modifications to emissions equipment and fuel system to assess effects and determine legality.
- Conducted educational seminars for drivers regarding best practices for safe driving habits.
- Monitored adherence to regulations by drivers, dispatchers, and other personnel.
Office Clerk
Spirit Cargo Inc
Chicago, IL
07.2023 - Current
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Maintained records of employee attendance and leave balances.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Received payments from customers via cash or credit card transactions.
- Assisted with the preparation of presentations by gathering data from various sources.
- Prepared invoices for customers based on their orders and payment terms.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
- Compiled financial reports by collecting data from various departments within the organization.
- Participated in team meetings to discuss progress on projects or new initiatives.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Microblading Artist
Self-employeed
Palos Hills, IL
12.2020 - Current
- Performed thorough consultations with clients to determine desired eyebrow shape and color.
- Created customized brow designs based on client preferences, facial structure, and skin tone.
- Provided detailed instructions for post-procedure care and follow-up visits.
- Applied topical anesthetics to areas of the face prior to microblading treatments.
- Maintained cleanliness of work area before, during, and after each procedure.
- Ensured that all tools were properly sterilized between treatments.
- Followed strict safety protocols such as wearing protective gear when performing procedures.
- Performed touch-ups or corrections if necessary after initial treatment period was completed.
- Analyzed photographs taken of clients before and after treatments for quality assurance purposes.
- Scheduled appointments with clients for follow-up visits or additional treatments.
- Ordered supplies needed for microblading services such as pigments, needles, numbing agents.
Professional Makeup Artist
MAC Makeup /Self Employed Services
Palos Hills, IL
07.2009 - Current
- Consulted with clients to determine desired looks and styles for makeup applications.
- Performed corrective makeup techniques to even out skin tones and hide blemishes.
- Provided makeup services for special occasions such as weddings, proms, photo shoots, or other events.
- Maintained cleanliness of work areas before and after each customer service appointment.
- Researched different brands of cosmetics to identify which products are best suited for a particular look or style.
- Instructed clients on proper maintenance of their make up kits between appointments.
- Developed innovative ideas for creating unique looks that would appeal to potential customers.
- Inspected quality of all cosmetic products used during services to ensure they meet standards.
- Used curlers, rollers and curling irons to press and curl hair.
- Bleached, dyed or tinted hair using applicator or brush.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Scheduled client appointments.
- Developed new styles and techniques.
Sales Manager
Ashley Furniture Homestore
Downers Grove, IL
01.2019 - 06.2022
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Apply customers for finance, explain terms and conditions.
- Train new sales representative on finance programs we offer , explain promotions and terms .
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Call Center Representative
Universal Dental
Burbank, IL
09.2018 - 12.2018
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Bachelor of Science - English Literature
WISE
AMMAN,JORDAN09.2014
Skills
- 1- COSMETOLOGY SKILLS :
- Makeup and Lashes
- Shampooing and Conditioning
- Beauty Treatment Recommendation
- New Technique Development
- Cash Register Operation
- Eyebrow Shaping
- Styling Suggestions
- Makeup and Skincare
- Body Hair Removal
- Fashion Trends
- Product Knowledge
- Contouring Understanding
- Relationship Building
- Facial Hair Removal
- Appointment Scheduling
- 2- MANAGEMENT SKILLS ;
- Sales Leadership: Proven ability to lead and motivate sales teams to achieve and exceed targets
- Strategic Planning: Expertise in developing and implementing effective sales strategies to drive business growth
- Relationship Building: Strong interpersonal skills to establish and maintain relationships with clients and key stakeholders
- Team Management: Demonstrated experience in recruiting, training, and managing high-performing sales teams
- Revenue Growth: Track record of consistently achieving revenue and profit objectives
- Negotiation Skills: Effective negotiation abilities to close deals and secure favorable terms
- Data Analysis: Proficient in analyzing sales data and market trends to make informed business decisions
- Customer Focus: Commitment to delivering exceptional customer satisfaction and building long-term client relationships
- Communication: Excellent communication skills, both written and verbal, for effective team collaboration and client interactions
- CRM Systems: Familiarity with Customer Relationship Management (CRM) tools to streamline sales processes and enhance productivity
Timeline
Transportation Safety Specialist
Spirit Cargo Inc
08.2023 - Current
Office Clerk
Spirit Cargo Inc
07.2023 - Current
Microblading Artist
Self-employeed
12.2020 - Current
Sales Manager
Ashley Furniture Homestore
01.2019 - 06.2022
Call Center Representative
Universal Dental
09.2018 - 12.2018
Professional Makeup Artist
MAC Makeup /Self Employed Services
07.2009 - Current
Bachelor of Science - English Literature
WISE