ALAA ESMAIL ABD ALAZIZ
Cairo,Egypt
Summary
Accomplished professional with expertise in financial reporting and customer service, honed at Mohammed Farooq MF. Excel in data entry and communication, driving efficiency and client satisfaction. Successfully promoted products at WE Company, enhancing sales by 20%. Proficient in Microsoft Office, delivering precise financial insights and fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
Accounting Business Training Period
Mohammed Farooq MF (Certified Accountant Office)
03.2025 - Current
- Engaged in practical accounting tasks, gaining hands-on experience with real-world financial operations.
Accountant (Data Entry Input)
Al Mahallawy
03.2025 - 05.2025
- Entered and updated daily financial transactions including invoices, receipts, purchases, and expenses.
- Verified accuracy of financial documents and reconciled data with physical records.
- Prepared sales and inventory reports and maintained organized records of accounts.
- Assisted with monthly closings and bank reconciliations.
Customer Service Representative
WE Company
06.2022 - 02.2023
- Handled high volumes of inbound and outbound customer calls, addressing inquiries related to mobile, internet, and landline services.
- Resolved customer complaints efficiently, improving satisfaction and ensuring first-call resolution.
- Assisted in technical troubleshooting for internet connectivity and mobile network issues.
- Processed service requests such as new subscriptions, billing inquiries, plan changes, and account updates.
- Promoted WE's products and services, contributing to upselling and customer retention targets.
Customer Service Representative
OPPO
07.2021 - 05.2022
- Assisted walk-in and phone customers with inquiries related to OPPO smartphones, warranties, software, and services.
- Delivered technical support and product troubleshooting, including firmware updates and device resets.
- Handled warranty claims, returns, and repairs, ensuring clear communication and timely coordination.
Salesman
Amer Group
01.2021 - 06.2021
- Promoted and sold residential and commercial real estate units within Amer Group's developments.
- Guided clients through the full sales process-from consultation to contract signing.
- Developed and maintained a strong pipeline of potential buyers through networking and follow-ups.
- Provided detailed information on pricing, payment plans, and unit specifications.
Education
Bachelor's Degree - Management & Accounting
Al Shorouk Academy
01.2023
High School Diploma -
01.2019
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Strong Communication Skills
- Customer Service and Problem Solving
- Sales and negotiation
- Data Entry and Financial Reporting
- Financial reporting
- Technical support
Volunteer Experience
Accounting Business Training Period, Mohammed Farooq MF (Certified Accountant Office), 03/01/25, Present, Engaged in practical accounting tasks, gaining hands-on experience with real-world financial operations.
Languages
Arabic
Full Professional
English
Limited
Timeline
Accounting Business Training Period
Mohammed Farooq MF (Certified Accountant Office)
03.2025 - Current
Accountant (Data Entry Input)
Al Mahallawy
03.2025 - 05.2025
Customer Service Representative
WE Company
06.2022 - 02.2023
Customer Service Representative
OPPO
07.2021 - 05.2022
Salesman
Amer Group
01.2021 - 06.2021
Bachelor's Degree - Management & Accounting
Al Shorouk Academy
High School Diploma -
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