Alaa Moore
Huntsville
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Starbucks. Proven ability to manage high-volume environments while maintaining cleanliness and organization. Adept at conflict mediation and decision-making, ensuring customer satisfaction and operational efficiency. Committed to delivering quality experiences and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Huntsville
08.2024 - Current
- Prepared high-quality coffee beverages according to company standards.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the work area and equipment.
- Operated espresso machines and grinders with precision.
- Managed inventory levels of coffee supplies and pastries efficiently.
- Engaged with customers to enhance their Starbucks experience actively.
- Followed health and safety guidelines to ensure a safe work environment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves and fridges with ingredients needed to make coffee drinks.
- Assembled and prepared ingredients in anticipation of next shift operations.
Server
Cracker Barrel
Fogelsville
01.2023 - 11.2023
- Delivered food and beverages to customers promptly and accurately.
- Followed safety, sanitization, and food handling guidelines to ensure compliance.
- Memorized menu offerings, including changes and limited items.
- Maintained cleanliness in food service and preparation areas.
- Responded to guest needs swiftly for personalized service.
- Restocked stations and completed side work within deadlines.
- Took detailed notes of customer orders to minimize errors.
- Garnished dishes and prepared basic sides or desserts efficiently.
Cashier
Slice of Italy
Allentown
08.2022 - 12.2022
- Processed payments efficiently using POS system.
- Monitored inventory levels of supplies used at the front counter regularly.
- Handled customer complaints to resolve issues promptly.
- Took orders at register and over phone, ensuring accuracy and speed.
- Stocked inventory to maintain optimal product availability.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
Education
Bachelor of Arts - Psychology
University of Alabama in Huntsville
Huntsville, AL05-2029
High School -
Parkland Highschool
Allentown, PA06-2025
Skills
- Supply restocking
- Cleanliness
- Decision-making
- Exceptional customer service
- Conflict mediation
- Team leadership
- Speedy and efficient
- Task prioritization
- Active listening
- Communication skills
- Calmness under pressure
- Multitasking and organization
Affiliations
Presenter, Bi-Annual College Writing Symposium - Huntsville, AL (2025)
Timeline
Barista
Starbucks
08.2024 - Current
Server
Cracker Barrel
01.2023 - 11.2023
Cashier
Slice of Italy
08.2022 - 12.2022
Bachelor of Arts - Psychology
University of Alabama in Huntsville
High School -
Parkland Highschool