Alaa Simrin
Thonotosassa
Summary
Reliable and motivated team member fluent in Arabic and English, excelling in fast-paced environments and customer-focused roles. Skilled at multitasking, following procedures, and maintaining high standards of cleanliness and safety. Dedicated to delivering exceptional service, supporting team success, and creating a positive experience for every customer.
Overview
2
2
years of professional experience
Work History
Babysitting/ Childcare Provider
Private Families
Tampa, FL
08.2024 - Current
- Supervised daily activities, ensuring safety and engagement for children in care.
- Assisted in planning and implementing age-appropriate educational activities.
- Maintained cleanliness and organization of play areas and learning materials.
- Communicated effectively with parents regarding children's progress and needs.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Assisted in potty training and toilet hygiene.
- Implemented daily routines and activities to stimulate and engage children.
- Read stories, sang songs and facilitated creative play.
- Assisted children with homework and school projects, enhancing academic support.
Hostess
Fast Casual Dining Restaurant
Tampa, Florida
10.2025 - 01.2026
- Greeted and seated customers promptly, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely order delivery during peak hours.
- Maintained cleanliness and organization of dining area for improved guest experience.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction.
- Monitored inventory levels of supplies, alerting management when restocking was needed.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Waitress
Alasham Palace
Tampa, Florida
05.2025 - 10.2025
- Provided excellent customer service by efficiently taking and delivering orders.
- Assisted in maintaining cleanliness and organization of dining areas.
- Learned menu items thoroughly to answer customer inquiries accurately.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adapted to fast-paced environment while managing multiple tables effectively.
- Supported team members during busy shifts by coordinating tasks seamlessly.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Currently in Highschool -
Florida Virtual School
Tampa, FLSkills
- Bilingual Arabic/English
Customer service
Fast-paced work
Team collaboration
Multitasking
Time management
Food safety
Cleanliness standards
Following procedures
Communication skills
Highly dependable
Adaptability
Responsibility
Patience
Safety awareness
Activity planning
Timeline
Hostess
Fast Casual Dining Restaurant
10.2025 - 01.2026
Waitress
Alasham Palace
05.2025 - 10.2025
Babysitting/ Childcare Provider
Private Families
08.2024 - Current
Currently in Highschool -
Florida Virtual School