Alaana Lewis
Citrus Heights,CA
Summary
I am a responsible and hardworking team player who excels in providing excellent customer service. I have a lot of experience in sales, cashiering, and working with kids ages of all ages and that's just to name a few experiences I have.
I believe I will be a good asset to your company and I always look forward to new opportunities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher
KinderCare Learning Centers
Elk Grove
10.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Host
TopGolf
Roseville
06.2023 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Cashier
Walmart
Antelope
11.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Psychology - Clinical Psychology
Sacramento City College
Sacramento, CADiploma -
Center High School
Antelope, CA05.2023
Skills
- Motivating students
- Behavior Management
- Critical Thinking
- Positive Role Model and Mentor
- Customer Service
- Problem-solving abilities
- Active Listening
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
Certification
I’m CPR certified
Timeline
Teacher
KinderCare Learning Centers
10.2023 - Current
Host
TopGolf
06.2023 - 03.2024
Cashier
Walmart
11.2022 - 04.2023
Psychology - Clinical Psychology
Sacramento City College
Diploma -
Center High School