Alaana Mcleod
Durham,NC
Summary
Positive and organized professional with experience in customer service, case management, and restaurant service. Strong attention to detail and calm problem-solving support efficient issue resolution and a high-quality customer experience.
Overview
5
5
years of professional experience
Work History
Server
Corey Robinson
Durham, North Carolina
05.2026 - Current
- Took food and beverage orders with careful attention to guest requests.
- Operated POS terminals to input orders and split bills, enhancing transaction efficiency.
- Prepared itemized checks, detailing meal costs and taxes for customer clarity.
- Processed payments and provided accurate change, ensuring customer satisfaction.
Customer Service Representative
Scott Melvin
Southern Pines, North Carolina
10.2021 - 04.2026
- Provided timely resolution of customer complaints, enhancing overall customer experience.
- Resolved billing questions and account issues, ensuring customer satisfaction through adherence to company procedures.
- Explained products, policies, and account details to customers.
- Processed orders, returns, and service requests accurately.
Education
Bachelor of Arts - Criminal Justice
North Carolina Central University
Durham, NC10-2026
Skills
- Positive and professional
- Multitasking and organization
- Legal research
- Report writing
- Customer service
- Case management
- Conflict resolution
Timeline
Server
Corey Robinson
05.2026 - Current
Customer Service Representative
Scott Melvin
10.2021 - 04.2026
Bachelor of Arts - Criminal Justice
North Carolina Central University