Alacia Montague
Greensboro,NC
Summary
Motivated Health Services Management student seeking an internship to gain hands-on experience in healthcare administration. Known for strong interpersonal skills, reliability, and a collaborative approach to achieving team goals.
Overview
4
4
years of professional experience
Work History
Sports Medicine Administrative Intern
Cone Health System
Greensboro, NC
05.2024 - Current
- Scheduled and managed appointments, maintaining accurate records and organized filing systems.
- Supported clinical staff during patient treatments, enhancing operational efficiency.
- Fostered positive relationships with providers and staff, promoting a collaborative work environment.
- Maintained and troubleshot office equipment including printers, copiers, scanners, and fax machines.
- Researched and implemented administrative policies, procedures, and guidelines to streamline operations.
Harris Teeter Express Lane Shopper
Harris Teeter
Cary, NC
05.2023 - 08.2023
- Assisted over 20 customers daily with order placement and payment processing via phone, online, and in-person.
- Efficiently executed shopping and order preparation, ensuring timely fulfillment of customer requests.
- Addressed customer complaints and inquiries promptly, maintaining high customer satisfaction.
Walmart Digital Personal Shopper
Walmart
Zebulon, NC
05.2022 - 08.2022
- Led training sessions for new employees on customer service, food preparation, and cash handling procedures.
- Facilitated open communication between trainees and management to enhance the learning experience.
- Implemented strategies to improve team efficiency and reduce customer wait times.
McDonald's Crew Trainer
McDonald's
Wilson, NC
07.2020 - 07.2021
- Led training sessions for McDonald's employees, focusing on efficient customer order processing, food preparation, and cash handling procedures.
- Encouraged open communication between trainees and management throughout the learning process.
- Devised and executed strategies to boost team efficiency, optimize processes, and minimize customer wait times.
Education
Bachelor of Science - Health Services Management
North Carolina Agricultural And Technical State University
true12-2024
Skills
- Time Management
- Microsoft Word and Excel
- Communication Skills
- Collaborative Skills
- Planning and Organization
- Attention to Detail
- Schedule Coordination
- Office Administration
- Recordkeeping and File Management
- Administrative Support
- Customer Service
- Prioritizing Orders
- Decision-Making
- Point of Sale Systems
Accomplishments
- Dean's List Fall 2021
- Dean's List Spring 2022
- Thurgood Marshall College Fund Stephen Feinberg Scholarship Recipient
- Thurgood Marshall College Fund Novartis Scholarship Recipient
- Chancellor's List Fall 2022
- Dean's List Spring 2023
Clubs And Volunteer Work
- Health Services Management Aggie's: Dedicated time to volunteering at local community events, and demonstrated a commitment to giving back.
- National Council of Negro Women: Participated actively in events on campus, and dedicated time to various community service projects and events.
- Student Health Advisory Council: Served as a liaison between students and the university health center, effectively conveying ideas and concerns to promote positive change on campus.
- Aggie Mentorship Collective: Conducted regular one-on-one meetings to discuss mentees' goals, challenges, and progress, fostering a supportive and constructive mentoring relationship.
Languages
English
Professional
Timeline
Sports Medicine Administrative Intern
Cone Health System
05.2024 - Current
Harris Teeter Express Lane Shopper
Harris Teeter
05.2023 - 08.2023
Walmart Digital Personal Shopper
Walmart
05.2022 - 08.2022
McDonald's Crew Trainer
McDonald's
07.2020 - 07.2021
Bachelor of Science - Health Services Management
North Carolina Agricultural And Technical State University
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