Alaciya L. Bowen
Durham,NC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Safe Dependable Care
Durham, NC
02.2020 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used internal software to process reservations, check-ins, and check-outs.
- Confirmed appointments
- Communicated with clients
- Updated client records
Sales Associate
SALLY BEAUTY HOLDINGS
Durham, NC
04.2021 - 08.2021
- Sell products being promoted and keep records of sales
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Stock shelves with products
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Restaurant Server/Cashier
THE Q SHACK
Raleigh, NC
12.2018 - 02.2019
- Communicate with customers regarding orders, comments, and complaints
- Clean and organize eating, service, and kitchen areas
- Accept payment from customers and make changes as necessary
- Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Open and close store
- Serve food and beverages to guests at banquets or other social functions.
Education
Associate Degree - Accounting Candidate
DURHAM TECHNICAL COMMUNITY COLLEGE
North Carolina Skills
- Customer Service
- Problem Solving
- Leadership
- Teamwork
- Inventory control
- Customer Relationship Management
- Product Knowledge
- Selling
- Verbal and Written Communication
- Visitor and Customer Relations
- Customer/Client relations
- Scheduling
- Telephone skills
- Organization skills
Timeline
Sales Associate
SALLY BEAUTY HOLDINGS
04.2021 - 08.2021
Front Desk Receptionist
Safe Dependable Care
02.2020 - 03.2021
Restaurant Server/Cashier
THE Q SHACK
12.2018 - 02.2019
Associate Degree - Accounting Candidate
DURHAM TECHNICAL COMMUNITY COLLEGE
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