Aladra Salazar
San Angelo,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
HSF Financhal
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Barista
NAF Services
07.2021 - 04.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Before and After School Assistant
Discovery Education
12.2018 - 01.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Bank Teller
JPMorgan Chase
10.2017 - 11.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
Concession Stand Worker
RMB Concessions
08.2015 - 09.2017
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
No Degree - Associate of Arts
Tarrant County College District
Fort Worth, TX12.2024
No Degree - Pharmacy Technology
Martinsburg College
Martinsburg, WV12.2019
High School Diploma -
Mansfield Timberview High School
Arlington, TX06.2017
Skills
- Data Entry
- Account Updating
- Scheduling
- Paperwork Processing
- Problem-Solving Abilities
- Customer Service
Timeline
Customer Service Representative
HSF Financhal
08.2023 - Current
Barista
NAF Services
07.2021 - 04.2022
Before and After School Assistant
Discovery Education
12.2018 - 01.2020
Bank Teller
JPMorgan Chase
10.2017 - 11.2018
Concession Stand Worker
RMB Concessions
08.2015 - 09.2017
No Degree - Associate of Arts
Tarrant County College District
No Degree - Pharmacy Technology
Martinsburg College
High School Diploma -
Mansfield Timberview High School
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