Alaetra Jones
Grand Prairie,TX
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nurse Assistant
Shift key
Dallas , TX
11.2022 - Current
- Used mobility devices to transport patients.
- Delivered a high level of care to every patient.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Recorded patient conditions and vital signs before and after medical operations.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Nursing Tech
Encompass Health Rehabilitation Hospital
Arlington, TX
06.2023 - 01.2024
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided emotional support to family members during difficult times.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
Customer Service Advocate
Blue Cross and Blue Shield
Richardson, TX
01.2022 - 11.2022
- Answered inbound calls, chats, and emails to facilitate customer service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Achieved high sales percentage with a consultative, value-focused customer service approach.
- Upheld privacy and security requirements for customer information.
Transactions Specialist III
J.P. Morgan Chase
Fort Worth, TX
02.2020 - 01.2022
- Inputting data into the system while following standard operating procedures and customer-specific instructions for processing
- Maintained positive working relationships with fellow staff and management.
- Identified the needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Associate of Science - Applied Science
Dallas College
Dallas, TX05-2024
Skills
- Patient Care
- Medical terminology knowledge
- Family support and assistance
- Range of motion exercises
- Electronic Charting
- Collecting specimens
- Indirect Patient Care
- Mobility Assistance
- Direct Patient Care
- Basic Life Support
Affiliations
- Member, the National Society of Collegiate Scholars
Certification
- CNA Certified in the following: TX NA0061030919
- CPR/AED Certified: 1210670066
Timeline
Nursing Tech
Encompass Health Rehabilitation Hospital
06.2023 - 01.2024
Nurse Assistant
Shift key
11.2022 - Current
Customer Service Advocate
Blue Cross and Blue Shield
01.2022 - 11.2022
Transactions Specialist III
J.P. Morgan Chase
02.2020 - 01.2022
Associate of Science - Applied Science
Dallas College