Summary
Overview
Work History
Education
Skills
Timeline
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Alaezha White

Cincinnati,OH

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

Crew Member

Gold Star
05.2022 - 12.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.

Hostess

Blinkers Tavern
12.2022 - 08.2023
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Crew Member

Wendy's
08.2021 - 05.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

J.D. - Police Science

University of Cincinnati Blue Ash College
Cincinnati, OH
05.2029

Skills

  • Dining Room Management
  • Complaint Handling
  • Dining Area Maintenance
  • Guest Complaint Resolution
  • Reservations Management
  • Guest Engagement
  • Server Support
  • Customer Service
  • Menu Board Art
  • High-Volume Dining
  • Table Bussing
  • Interactive Communication Skills

Timeline

Hostess

Blinkers Tavern
12.2022 - 08.2023

Crew Member

Gold Star
05.2022 - 12.2023

Crew Member

Wendy's
08.2021 - 05.2022

J.D. - Police Science

University of Cincinnati Blue Ash College

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Alaezha White