Alagie O. Bojang
Detroit
Summary
IT professional with 10+ years of experience in system administration, network management, and cybersecurity. Holds a master's in information assurance and proven ability to enhance IT operations, strengthen security, and deliver high-impact user support. Seeking to apply expertise in a dynamic, security-focused environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Service Management Specialist
Oetiker Group
Marlette
01.2024 - Current
- Led ITSM operations including incident, problem, and service request management, improving resolution times by an estimated 35%.
- Aligned services with Azure governance, compliance, and security standards, achieving 45% reduction in compliance issues.
- Administered Microsoft Azure and Office 365 environments for 1000+ users, optimizing performance and availability.
- Conducted root cause analysis for 5 recurring issues, implementing corrective actions that reduced repeat incidents by 50%.
- Managed asset inventory for 1000+ IT assets, implementing continuous improvement initiatives to streamline IT processes.
- Partnered with cybersecurity and infrastructure teams to enhance service resilience, maintaining 99.9% system uptime.
IT Administrator
Dakkota Integrated Systems
Sterling Heights
01.2020 - 01.2024
- Administered Microsoft Azure and maintained core IT infrastructure for a 24/7 manufacturing environment.
- Installed and upgraded hardware/software for over 50 workstations and servers: managed virtual environments supporting 7 critical applications.
- Managed production systems, 50+ printers, and 10+ servers to ensure uninterrupted operation and reliability.
- Supported over 200 end-users and production teams, resolving technical issues and using remote desktop, TeamViewer, and on-site support, reducing downtime by an average of 30%.
- Created 50+ user accounts, managed security permissions, and conducted regular system audits to maintain data integrity and security.
- Supported help desk team with escalated technical issues, performed root cause analysis, and streamlined resolution process for complex problems.
IT Consultant
Medical Advantage Group
Novi
01.2021 - 01.2022
- Managed Office 365 and Azure environments for multiple clients, ensuring optimal performance and security.
- Provided technical support to 500+ users, facilitated user onboarding for new hires, and conducted security training sessions.
- Resolved incidents for hardware, software, and networking issues, reducing business disruption.
- Performed daily backups, conducted quarterly recovery testing with 100% success rate, and implemented proactive system monitoring.
- Maintained system documentation and streamlined operational processes, enhancing efficiency by 15%.
Network/System Administrator
Mac Valves Inc.
Wixom
01.2015 - 01.2020
- Implemented robust cybersecurity controls including VPN and endpoint protection, and ensured regular patching to mitigate security vulnerabilities.
- Installed, configured, and maintained 3 routers, 12 switches, 3 firewalls, and A WAPS, ensuring network stability.
- Executed system upgrades, patching, and detailed documentation for all network infrastructure components.
- Managed production systems, 50+ printers, and 10+ servers, implementing error-proofing tools to maintain optimal functionality.
- Oversaw systems/network operations and server virtualization for 10 virtual machines, delivering comprehensive desktop support to 600 users.
- Provided tier 2/3 support, complex troubleshooting, and managed change control processes for IT systems.
- Led helpdesk efforts, resolving an average of 30 tickets per week, and implementing proactive maintenance strategies.
IT Support Specialist
Mac Valves Inc.
Wixom
01.2010 - 01.2015
- Delivered Tier 1/2 support, managed user accounts for 600 employees, and executed hardware/software installations to enhance user experience.
- Installed and supported PCs, laptops, tablets, and mobile devices, ensuring reliable access for diverse user base.
- Supported end-users and production teams, resolving technical issues and reducing downtime by an average of 25%.
- Maintained hardware/software inventory and resolved technical issues both onsite and remotely, ensuring minimal disruption.
- Collaborated with cross-functional teams to resolve complex IT issues, maintaining accurate IT asset inventory for over 1000 devices, which improved tracking efficiency.
Education
M.S. - Information Assurance (Cyber Security)
University of Detroit Mercy
Detroit, MI04-2024
B.S. - Computer Information Systems
Monroe College
New Rochelle, NY04-2020
A.A.S. - Computer Information Systems
Schoolcraft College
Livonia, MI05-2015
Skills
- Microsoft 365
- Azure
- Teams Admin
- SharePoint
- Intune
- Jira Service Management
- Service Desk
- Windows Server (2008-2016)
- Windows OS (7-11)
- Active Directory
- SCCM
- Exchange Server
- Microsoft Defender
- VMware vSphere
- Hyper-V
- Azure Virtual Machine
- Veeam Backup & Replication
- Networking
- Cisco Switches/Routers
- VoIP
- VPN
- WSUS
- Cybersecurity systems
- Incident response
- System monitoring
- Cybersecurity controls
- Data protection
- Security management
- Asset management
- Compliance standards
- System hardening
- SQL Server Management Studio
- MS Access
- SQL Querying
- Barracuda
- Meraki MX series
- Ubuntu
- System hardening
Certification
- Cyber Security Management Systems, AUTO ISAC, 2023
- CompTIA Security+ SY0-601, CompTIA, 2022
- Microsoft Certified System Administrator (MCSA), Lasting Solutions, 2010
- Advanced Diploma in Office Applications, QuantumNet Institute of Technology, 2008
Timeline
IT Service Management Specialist
Oetiker Group
01.2024 - Current
IT Consultant
Medical Advantage Group
01.2021 - 01.2022
IT Administrator
Dakkota Integrated Systems
01.2020 - 01.2024
Network/System Administrator
Mac Valves Inc.
01.2015 - 01.2020
IT Support Specialist
Mac Valves Inc.
01.2010 - 01.2015
M.S. - Information Assurance (Cyber Security)
University of Detroit Mercy
B.S. - Computer Information Systems
Monroe College
A.A.S. - Computer Information Systems
Schoolcraft College