Alahna Lewis
Middle River,MD
Summary
Sociable Server with solid background in the food service industry. Seeking a Server position at your company, with the intention adding value to it by utilizing my years of professional experience working in the fine dining industry, to facilitate and contribute to the growth and continued success of your company. I understand the importance of public service professions and I take my responsibility to provide outstanding customer service very seriously and its a career for me.
Overview
5
5
years of professional experience
Work History
Server
Bar Louie
White Marsh, MD
01.2022 - 01.2024
- Always maintained a polite, professional demeanor toward all guests and all staff at all times.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Displayed patience and attention to detail when taking guests orders to assure accuracy.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked the accuracy and quality of all orders before delivering food to guests, careful to still deliver orders in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Treated every guest with the same courtesy and respect I deserve and expect to be treated with when I'm the guest.
- Followed up with customers to determine satisfaction with meals, bring additional items and refills as necessary.
- Responded efficiently to any guest inquiries, concerns or complaints in a professional manner.
- Developed a positive rapport with guests which contributed to generating repeat business
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Set up tables in between patrons to reduce wait times.
Fine Dining Server
Luna Del Sea
Baltimore, MD
07.2020 - 01.2022
- Double checked to ensure greeters performed proper set-up of dining area before service began in my section
- Took food and beverage orders, careful to treat every guest with the same professionalism and respect I expect when Im a guest dining out
- Informed customers of daily specials and signature menu items and made suggestions
- Explained menu items, describing ingredients and cooking methods upon request.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Communicated regularly with kitchen staff regarding order status updates.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Checked back with customers to ensure satisfaction with each course, resolve issues and bring additional items and refills.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Restaurant Team Member/Server/Prep Worker
Chipotle
Nottingham, MD
06.2019 - 06.2020
- Provided quality customer service with a friendly attitude.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Replenished condiments and other supplies at tables and stations.
- Trained new team members on restaurant policies and procedures.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
Assistant Manager
Dunkin' Donuts
Middle River, MD
09.2019 - 06.2020
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Some College (No Degree) - Business Administration
CCBC
Baltimore, MDSkills
- Positivity and Professionalism
- Exceptional Customer Service Delivery
- Strong Work Ethic
- High-Volume Dining Experience
- Effective at Guest Engagement
- Food Safety Understanding
- Menu Knowledge Skills
- Effective Product Upselling Skills
- Order Accuracy and Prompt Service Skills
- Cash Handling Integrity
Languages
English
Professional
References
References available upon request.
Timeline
Server
Bar Louie
01.2022 - 01.2024
Fine Dining Server
Luna Del Sea
07.2020 - 01.2022
Assistant Manager
Dunkin' Donuts
09.2019 - 06.2020
Restaurant Team Member/Server/Prep Worker
Chipotle
06.2019 - 06.2020
Some College (No Degree) - Business Administration
CCBC