Alai Taylor
Lancaster,CA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Host
Taco Mac
Atlanta , GA
09.2023 - 03.2024
- Managed dining room layout to maximize efficiency of staff members.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Inspected dining areas for any damages or defects.
- Balanced cash drawers at the end of each shift.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Managed incoming calls during busy shifts.
Packer
Amazon
Bakersfield , CA
12.2022 - 05.2023
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Maintained records of shipments, returns, and damages.
- Unloaded and loaded trucks with merchandise for distribution.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
Shift Leader
Dunkin' Donuts
Duluth , GA
06.2022 - 09.2022
- Scheduled team members for shifts based on business needs and customer demand.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Assisted in training new employees on shift operations.
Education
Some College (No Degree) - Nursing
Bakersfield College
Bakersfield, CASkills
- Team Collaboration
- Customer Service
- Telephone reception
- Server Support
- Reservations Management
- Front of House Organization
- First Aid Training
- Food allergy awareness
- Takeout order processing
- Professional Appearance
- Detail Oriented
Timeline
Host
Taco Mac
09.2023 - 03.2024
Packer
Amazon
12.2022 - 05.2023
Shift Leader
Dunkin' Donuts
06.2022 - 09.2022
Some College (No Degree) - Nursing
Bakersfield College
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